Prolific

Senior TechOps Specialist

Prolific

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

MacOSPython

About the role

  • Own and drive technical projects from problem identification through to delivery, including scoping solutions, evaluating trade-offs, and making recommendations with minimal direction.
  • Act as an escalation point for the wider TechOps team, providing technical guidance and helping unblock issues across the stack.
  • Design, build and maintain automation that reduces manual toil and scales our operations, from access provisioning to onboarding workflows and beyond.
  • Take ownership of areas of our technical infrastructure and tooling, ensuring they remain secure, well-documented and fit for purpose as the company grows.
  • Support and contribute to our information security and compliance programme, working closely with our Information Security and Compliance teams to maintain certifications like ISO 27001, SOC 2 and Cyber Essentials.
  • Manage supplier relationships, ensuring we get value from our software stack and that renewals are planned and executed on time and within budget.
  • Write and maintain clear, useful documentation that supports the team and the wider business.
  • Provide direct technical support to Prolificos and help develop the processes and self-service tooling that reduce the need for it over time.
  • Help mentor and support junior team members, contributing to their development and the overall growth of the team.

Requirements

  • Significant experience in a TechOps, IT Operations, or Systems Administration role, with a track record of owning and delivering technical projects independently.
  • Strong experience with Google Workspace administration, macOS fleet management (e.g. Kandji or similar MDM), and identity and access management.
  • Demonstrable ability to take ambiguous problems, break them down, and drive them to well-reasoned solutions - not just escalate them.
  • Experience with scripting and automation (e.g. Python, Bash, or low/no-code platforms like Zapier and n8n) to solve operational problems at scale.
  • A solid understanding of information security principles and experience working within compliance frameworks like ISO 27001, SOC 2 or Cyber Essentials.
  • Strong communication skills so you can explain technical concepts clearly to non-technical people and write documentation that actually gets read.
  • The ability to manage competing priorities, context-switch effectively, and exercise good judgement about what matters most.
  • A collaborative, proactive mindset; you're someone who spots problems early, proposes solutions, and takes ownership without being asked.
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Remote working
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scriptingautomationPythonBashGoogle Workspace administrationmacOS fleet managementidentity and access managementlow/no-code platformsZapiern8n
Soft Skills
problem-solvingcommunicationcollaborationproactive mindsetjudgementmentoringdocumentation writingcontext-switchingownershiptechnical guidance
Certifications
ISO 27001SOC 2Cyber Essentials