VP, Enterprise Security Tools
LPL Financial
AWSCloudCyber SecurityElasticSearchPythonShell ScriptingSplunk
Security Advisor, Post-Sales Support
Proficio
full-time
Posted on:
Origin: • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecuritySplunk
About the role
- Post-sales support for clients and Proficio’s Client Success team, providing technical support for upsell opportunities and regular customer reviews of technical requests, incidents, and operational statistics
- Build customer loyalty by acting as a trusted adviser; provide problem resolutions, advice, proposals, technical presentations, and other customer communications
- Conduct periodic checkpoints and reviews to help clients stay ahead of potential challenges and optimize their environment
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
- Provide timely, proactive recommendations to help customers achieve business goals and improve usage of Proficio’s services
- Recommend SIEM use cases, tuning, reports and operational procedures to ensure clients get maximum value from services
- Provide industry expert knowledge using meaningful data to drive account development
- Effectively communicate technical aspects of Proficio service offerings and best security practices to clients
- Provide regular analysis and recommendations on the planning and support of Proficio’s services
Requirements
- Strong knowledge of network security infrastructure architecture and products (SIEM, Firewall, IDS/IPS, endpoint, etc.)
- SIEM content development experience (Elastic Stack/ArcSight/Splunk preferred)
- Technical Cyber Security related certifications preferred (CISM, Security+, CISSP, ect)
- Previous experience working for a managed services organization
- Exceptional communication skills suitable for technical and C-level executives
- Ability to articulate technical issues and product line both internally and externally
- Adaptable team player with strong critical thinking skills
- Self-motivated, detail-oriented, independent, and strong self-study habits
- Customer lifecycle management experience from inception through all lifecycle stages
- Collaborative and team-oriented attitude
- Takes initiative and approaches all tasks and projects proactively
