Proficio

Security Engineer

• Post-sales support for clients and Proficio’s Client Success team, providing technical support for upsell opportunities and regular customer reviews of technical requests, incidents, and operational statistics
• Build customer loyalty by acting as a trusted adviser; provide problem resolutions, advice, proposals, technical presentations, and other customer communications
• Conduct periodic checkpoints and reviews to help clients stay ahead of potential challenges and optimize their environment
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Provide timely, proactive recommendations to help customers achieve business goals and improve usage of Proficio’s services
• Recommend SIEM use cases, tuning, reports and operational procedures to ensure clients get maximum value from services
• Provide industry expert knowledge using meaningful data to drive account development
• Effectively communicate technical aspects of Proficio service offerings and best security practices to clients
• Provide regular analysis and recommendations on the planning and support of Proficio’s services

Security Advisor, Post-Sales Support

Operations

• Proficio is an award-winning MDR services provider offering 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 24/7 Security Operations Centers (SOCs).
• Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services annually since 2017. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs).
• We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis.
• Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches.
• While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.
• Proficio's commitment to developing and promoting our team members is unparalleled in our industry. This dedication to our people enables us to deliver exceptional security services that protect our clients and drive their success.
• SUMMARY
• Proficio is offering an internship opportunity to support or Operational Excellence team with Power BI reporting project. The internship will focus on three areas of Power BI: visualizations, integrations, and documentation/training. Work will include enhancements and updates to our visualizations and will focus on both existing integrations and expanding integrations to bring additional data feeds into our reports. Once our environment is current, complete documentation on our Power BI environment including full training and maintenance manuals will be created for future use by our staff. This is an excellent opportunity to take classroom training and projects and apply the knowledge learned to real world business applications!
• Responsibilities
• Review existing Power BI environment for correct visualizations making adjustments and adaptations from our task list.
• Review and fix existing integrations from sources such as Salesforce, ServiceNOW, and Excel. Adjusting existing integrations away from user specific to open integrations.
• Add new integrations from our task list.
• Take our existing 3-4 sets of reports and expand to 6+ sets of reports creating both the integrations and visualizations required.
• Administer the Power BI platform including setting permissions for access.
• Create full documentation on the Power BI platform including user manuals for adding, changing, and modifying additional report sets or integrations.
• Train selected staff on upgraded Power BI set up at end of internship.

Security Advisor, Post-Sales Support

Operational Excellence Power BI Internship