Confirmations Representative, Call Center
Marriott Vacations Worldwide
Call Center Operator, Part Time
Professional Management Enterprises (PME)
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $14 per hour
Job Level
Mid-LevelSenior
About the role
- Answer and direct incoming calls in a timely and professional manner.
- Help ensure calls are routed to the correct department or representative to maintain smooth daily operations.
- Confirm each caller’s identity using approved verification steps before discussing any information.
- Record the details and schedule a follow-up for non-urgent requests.
- Transfer the caller immediately for urgent or same-day requests.
- Direct the caller to the correct team for real-time ride updates on 'Where’s My Ride' inquiries.
- Forward routing questions for recurring appointments to the routing department for assistance.
- Accurately record all call details and outcomes in the system.
- Maintain confidentiality and follow all privacy and compliance standards at all times.
Requirements
- Strong communication and active listening skills.
- Ability to follow structured workflows and policies with precision.
- Reliable, high-speed internet connection.
- Quiet, distraction-free workspace suitable for handling calls remotely.
- Previous call center or healthcare-related experience preferred but not required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsactive listening skillsability to follow structured workflowsprecision
