Professional Management Enterprises (PME)

Call Center Representative

• Answer and direct incoming calls in a timely and professional manner.
• Help ensure calls are routed to the correct department or representative to maintain smooth daily operations.
• Confirm each caller’s identity using approved verification steps before discussing any information.
• Record the details and schedule a follow-up for non-urgent requests.
• Transfer the caller immediately for urgent or same-day requests.
• Direct the caller to the correct team for real-time ride updates on 'Where’s My Ride' inquiries.
• Forward routing questions for recurring appointments to the routing department for assistance.
• Accurately record all call details and outcomes in the system.
• Maintain confidentiality and follow all privacy and compliance standards at all times.

Call Center Operator, Part Time

Customer Support

• Responsible for verifying member eligibility
• Providing outreach for members
• Documenting requests with vendors and members
• Responsible for ensuring fulfillment and delivery to members
• Tracking daily interactions via telephone and internet and updating tracking accordingly
• be an integral member of our food scarcity program

Member Support Specialist

Operations

Title: LTSS Provider Data & Operations Analyst Location: Remote within Indiana 25% Travel Hours: Standard business hours M-F 8am-5pm Pay: $95,000 - $104,000 About the Role As the LTSS Provider Data & Operations Analyst , you’ll be the go-to expert for ensuring the accuracy, integrity, and optimization of provider data that powers our Long-Term Services and Supports (LTSS) network. Your work will directly impact how providers are onboarded, supported, and connected to the individuals they serve. You’ll analyze complex datasets, resolve data issues, improve processes, and work closely with both internal teams and external partners to ensure smooth operations and regulatory compliance. This is a role for someone who is detail-oriented, analytical, and collaborative — with the drive to turn data into actionable insights that improve outcomes. What You’ll Do Analyze LTSS provider data to track performance, identify trends, and create actionable reports for leadership and partners. Conduct regular audits to identify data discrepancies, assess downstream impacts, and implement corrections. Build dashboards and visual tools to support decision-making and monitor provider network health. Serve as the Subject Matter Expert for LTSS provider data load requirements, ensuring accuracy and consistency across systems. Partner with LTSS Provider Relations leadership to make provider data updates and resolve related issues. Maintain alignment between Facets, SPS, and other downstream systems to prevent data conflicts. Manage and resolve provider data tickets submitted by the local LTSS Provider Relations team. Collaborate with operations teams to improve provider data workflows and service delivery processes. Work closely with Provider Data Solutions (PDS) teams to align policies, procedures, and desktop processes. Lead provider data review meetings to discuss audit results, upcoming changes, roster submissions, and DART loads.

Call Center Operator, Part Time

Member Support Specialist

Provider Data and Operations Analyst