Call Center Accuracy Analyst – AI/ML
Luminare Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $48,500 - $91,000 per year
Job Level
JuniorMid-Level
About the role
- Review AI-generated transcripts, summaries, and behavioral insights from service calls
- Identify and escalate instances of incorrect or misleading information
- Collaborate with team members to improve service quality
- Maintain accurate records of assessments performed
- Participate in training sessions to ensure quality standards are met
Requirements
- Bachelor’s Degree and 2 years of experience in health insurance operations
- Strong knowledge of medical benefits, claims processing, and member communications
- Experience with AI/ML systems
- Experience with transcription tools or customer service analytics platforms
- Experience in call quality monitoring or auditing strongly preferred
- Strong analytical and critical thinking skills with high attention to detail
- Comfort interpreting and validating AI-generated content
- Familiarity with HIPAA and related compliance standards
- Excellent written and verbal communication skills
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI/ML systemstranscription toolscustomer service analyticscall quality monitoringauditingclaims processingmedical benefits
Soft skills
analytical skillscritical thinkingattention to detailwritten communicationverbal communicationcollaboration
Certifications
Bachelor’s Degree