ERP Product Owner – Digital Ops
BETA TECHNOLOGIES
ERP
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Project Overview: We are seeking a Business Operations Analyst (Temporary Role) to support a critical Collections Processing Improvement Project. This individual will provide project management oversight, drive cross-functional coordination, and ensure the successful delivery of multiple initiatives under a fast-paced and high-impact operational environment.
- The role requires a skilled operator with a strong background in Business Operations, Agile project management, Jira, and stakeholder alignment across finance and operations teams.
- Key Responsibilities:
- Project Management & Agile Execution
- Serve as the operational lead and critical support for 2IC (VP of Financial Products), ensuring project progress and alignment across stakeholders.
- Drive end-to-end Agile project management processes including:
- Pre-sprint planning
- Jira board grooming during sprints (assignee management, deadline tracking, status updates, unblock support)
- Sprint retrospectives and continuous improvement facilitation
- Initiative Oversight – Phase I Focus Areas
- Support coordination between:
- Treasury – Implementation of the Incoming Payment Tracker (lead: Maggie)
- Finance Operations – Implementation of NetSuite workflows (leads: Jen & Anel; support: Ricardo, Aranxa, Paola)
- Support broader Tiger Team with drafting Updates to SOPs and Project Materials in Confluence (leads: Tiare, Alonso, Carlos M)
- Jira Service Desk setup (with oversight from VP of Financial Products)
- Assume responsibility for triaging Jira service desk:
- Assign tickets to relevant parties based on pre-determined criteria,
- Partner with ticket assignees to rapidly identify, escalate and resolve critical issues/blockers,
- Host daily reconciliation stand-up call (shared responsibility with 2IC)
- Send out daily email blast to stakeholder group to provide updates and insights.
- Ensure timely execution and alignment across all Phase 1 workstreams.
- Identify project risks and bottlenecks and proactively work to resolve them.
- Business Operations & Strategy Support
- Identify process inefficiencies and recommend/implement improvements
- Identify opportunities for system updates and optimization by observing users utilizing systems to perform their allocated tasks
- Collaborate across teams to support operational execution and decision-making
- Ensure consistent reporting and documentation across all initiatives
Requirements
- 5+ years of experience in Business Operations, Strategic Ops, or Program Management roles
- Hands-on experience with Agile methodologies and Jira
- Proven success managing cross-functional projects in high-growth or fast-paced environments
- Experience working with or supporting Finance, Treasury, or ERP implementation projects (e.g., NetSuite) is a plus
- Excellent communication and stakeholder management skills
- Strong problem-solving ability with an analytical mindset
- Highly organized, proactive, detail-orientated and able to work independently with minimal direction
- Preferred Skills:
- Experience with Jira Service Desk setup and maintenance
- Familiarity with
- Familiarity with Collections, AR/AP, or other Finance Operations workflows
- Prior consulting or contract experience in business transformation or operational improvement projects
