Sales Development Representative
PartsBase Inc.
Junior Customer Support Specialist, AI SaaS
Process Street
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Respond to email, live chat, and phone inquiries from existing customers and prospects.
- Advise customers on the best way to use the software to meet their needs.
- Track customer interactions in Salesforce.
- Assist prospects during their trial period and conduct product demos.
- Serve as conduit for customer product and feature requests to Product Managers and pass feedback to Engineering, Product, and Executive teams.
- Assist Customer Success Managers with large customers, conduct onboarding and account reviews.
- Contribute to the Support Knowledge-base.
Requirements
- 1-2 years of experience working directly with customers, preferably in SaaS.
- Excellent communicator, written and verbal English; writing is primary method of communication.
- Attention to detail.
- Obsessed with customer experience and relationship-building with remote customers.
- Growth mentality and self-motivated approach to learning and development.
- Comfortable working with web and mobile applications; experience with Intercom and Salesforce is a plus.
- Available to work 8am-5pm UTC+8.
Benefits
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world.
- Social time – We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
- Equity for all full-time roles.
- Generous health insurance – for US employees and their families, including dental and vision plans.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproduct demosonboardingaccount reviewscustomer interaction tracking
Soft skills
excellent communicatorattention to detailcustomer experiencerelationship-buildinggrowth mentalityself-motivated
