Process Street

Customer Support

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge-base
• Conduct product demos for prospects
• Conduct Onboarding and Account Reviews for existing customers

Junior Customer Support Specialist – AI SaaS Support

• Respond to email, live chat, and phone inquiries from existing customers and prospects.
• Advise customers on the best way to use the software to meet their needs.
• Track customer interactions in Salesforce.
• Assist prospects during their trial period and conduct product demos.
• Serve as conduit for customer product and feature requests to Product Managers and pass feedback to Engineering, Product, and Executive teams.
• Assist Customer Success Managers with large customers, conduct onboarding and account reviews.
• Contribute to the Support Knowledge-base.

Junior Customer Support Specialist, AI SaaS

Solutions Engineer

•Process Street is a no-code compliance operations platform startup helping customers build, document, automate, and track recurring workflows.
•Junior Solutions Engineer supporting pre-sales: design demos, answer technical questions, and build POCs/MVPs.
•Lead live-building demo sessions, run technical discovery, gather and translate business requirements.
•Build integrations using Zapier, Power Automate, and API/webhooks.
•Work closely with Sales, Customer Success, Product, and Engineering; provide feedback to shape roadmap.
•Remote-first company culture with asynchronous communication and flexible work arrangements.
•Equal opportunity employer encouraging applicants from diverse backgrounds.