Process Street

Customer Success Manager

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

Junior Customer Success Manager

Full-stack Engineer

• Architect and evolve backend systems (Scala / Play / Postgres / AWS)
• Design and deploy scalable APIs and AI-assisted services
• Own feature development from end 2 end (ideation to production)
• Build frontend features using React, Chakra, Storybook, and modern state tools
• Develop and maintain agent-driven development workflows
• Use tools like Claude Code / Codex to accelerate implementation, debugging, and refactoring across multiple sessions in parallel
• Create internal tooling, prompts, and “engineering systems” that improve velocity and code quality
• Optimize performance across frontend, backend, and AI-assisted pipelines
• Help define best practices for AI-native software development
• Eventually lead a small team (2–3 engineers) and shape how they work with AI.

Senior Software Engineer – AI SaaS

• Architect and evolve backend systems (Scala / Play / Postgres / AWS)
• Design and deploy scalable APIs and AI-assisted services
• Own feature development from end 2 end (ideation to production)
• Build frontend features using React, Chakra, Storybook, and modern state tools
• Develop and maintain agent-driven development workflows
• Use tools like Claude Code / Codex to accelerate implementation, debugging, and refactoring across multiple sessions in parallel
• Create internal tooling, prompts, and “engineering systems” that improve velocity and code quality
• Optimize performance across frontend, backend, and AI-assisted pipelines
• Help define best practices for AI-native software development
• Eventually lead a small team (2–3 engineers) and shape how they work with AI

Junior Customer Success Manager

Junior Customer Success Manager

Senior Software Engineer – AI SaaS

Senior Software Engineer – AI SaaS Software