Probe CX

SDET

• Design and execute test plans, test cases, and test data based on requirements
• Perform functional, non-functional, and regression testing across software releases
• Use proprietary tools to validate conversational flows and confirm AI responses meet expected standards
• Log, track, and manage defects through to resolution
• Maintain accurate testing documentation and contribute to process improvement
• Work closely with cross-functional teams to support smooth, timely, and high-quality releases
• Help strengthen testing standards, procedures, and best practices across the function
• Uphold a culture of respect, fairness, safety, privacy, and compliance in all interactions and work practices

Software Test Engineer

Consultant

• Responsible for making warm outbound calls to Honda car owners
• Taking inbound customer service calls
• Data cleansing to ensure database accuracy
• Case management with an email component

Customer Relations Consultant

Customer Support

• Play a crucial role in assisting families and carers by answering inbound calls.
• Provide information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

Software Test Engineer

Customer Relations Consultant

Customer Care Representative