Customer Care Representative

Probe CX

Customer Care Consultant assisting families by answering inquiries and advising on care solutions. Role is fully remote in Australia, requiring fast-paced customer service skills.

Posted 6/15/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Play a crucial role in assisting families and carers by answering inbound calls.
Provide information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

Requirements

What you’ll need

Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process.
Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
Windows 11 based PC & Monitor Or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (50 Mpbs download and 20 Mpbs upload speed / at a minimum)
Anti-Virus installed and Windows Defender switched on.
Must have two stand alone monitors (this does not include laptop screen)
Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Starlink is not approved for use.
Headset with a microphone.
Smartphone Android 14 or IOS 16 or above. Note: No Macbooks as they are not compatible with our system.

Benefits

Comp & perks

Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
Career Growth - We move at pace, so do our team members when it comes to career progression & development.
Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PC LiteracyWindows 11i5 Processor8GB RAMAnti-Virus SoftwareWindows DefenderInternet ConnectionHeadset with MicrophoneSmartphone Android 14Smartphone IOS 16

Soft Skills

Customer Service SkillsAdaptabilityMultitasking SkillsVerbal CommunicationWritten CommunicationEagerness to LearnProfessionalismListening SkillsEfficiencyDedication to Excellence