Probably Genetic

Community Manager

• Identify, recruit, and manage relationships with health and rare disease content creators, briefing and publishing UGC content that drives awareness among undiagnosed patient communities
• Recruit and activate a network of patient advocates and community champions who refer others to genetic testing
• Turn our existing patient community into a referral engine, building the program infrastructure, incentives, and outreach that keeps them engaged and referring
• Develop strategic relationships with patient advocacy groups and foundations and find creative ways to partner with them to get more patients to genetic testing
• Own Probably Genetic's organic social presence. Create and post content that educates patients, builds community, and earns trust in the rare disease space
• Capture authentic patient stories, working sensitively with patients to share their diagnostic journey, then publishing them across our website, social channels, and partner networks to reach others who may still be undiagnosed

Community Marketing Manager

Solutions Engineer

• Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
• Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
• Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
• Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
• Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
• Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions
• Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
• Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

Solutions Architect

Data Scientist

• Own the end-to-end development, validation, and operationalization of PG's predictive diagnostic AI models — from feature engineering through production deployment – that power program eligibility decisions and clinical decisions for patients
• Run prospective testing experiments: apply diagnostic models to undiagnosed patients, coordinate testing, and track outcomes to continuously improve model performance
• Build and maintain PG's synthetic patient data pipeline, a critical deliverable for our research programs, and key input to our own model development lifecycle
• Optimize our patient intake experience using NLP and multimodal data analysis to determine which questions to ask, in what order, to maximize data quality and conversion
• Own API usage and cost optimization across PG's AI stack, including prompt engineering, model evaluation, and ongoing performance monitoring
• Conduct ad hoc strategic analyses that inform product prioritization, causality assessment, and generate customer-facing program insights
• Establish MLOps infrastructure: model monitoring, drift detection, API observability, and lightweight but durable operational processes
• Have the freedom to conduct blue sky research initiatives aimed at creating value from our data
• Work with Data Engineering to build a robust, scalable data foundation that supports all of the above

Senior Data Scientist

Account Manager

• Own our data access and co-development pipeline, incl. setting cadences, running calls, drafting follow-ups, and ensuring every client conversation stays warm and progressing
• Develop a repeatable deal coordination playbook that scales as the partner portfolio grows across data access and co-development deals
• Serve as organized, responsive point of contact for biopharma and biotech partners between senior-level touchpoints, ensuring nothing falls through the cracks
• Design and run partner-facing education programs that help counterparts understand our data, patient cohort capabilities, and co-development model
• Build and maintain our commercial infrastructure: pricing documentation, access term frameworks, deal templates, and onboarding materials for new partners
• Maintain CRM hygiene across all partner accounts: log interactions, track deal stages, flag risks, and prepare briefing materials ahead of senior meetings
• Coordinate preparation of data packages tailored to specific partner indications and cohort priorities, working cross-functionally to pull together the right content
• Support SOW and data access agreement drafting: organize templates, track redlines, and manage version control across active negotiations

Community Marketing Manager

Solutions Architect

Senior Data Scientist

Director of Strategic Partnerships