Solutions Architect

Probably Genetic

Solutions Architect managing customer relationships for biopharma partners at Probably Genetic. Delivering insights and translating customer needs into product improvements while collaborating with internal teams.

Posted 6/4/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $195,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions
Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

Requirements

What you’ll need

5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environment
Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support
Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements

Benefits

Comp & perks

An engaging and supportive team all on a mission to improve lives
Fair and equitable compensation with competitive early-stage equity grants
Generous Flexible Time off policy, that we actually use
Parental Leave Benefits (12 weeks for both birthing and non-birthing)
Hybrid, flexible work with high-trust and autonomy
A bright, inviting, pet-friendly office in Downtown SF near transit
A “work from anywhere” policy, up to 4 weeks a year
Regular team retreats in exciting destinations
Health Benefits including medical, dental, vision, therapy, FSA, and 401k
And so much more!

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Hard Skills & Tools

SQLPythondata analysisproduct managementcustomer successsolutions engineeringdata-driven insightsAI toolsautomationcustomer feedback translation

Soft Skills

communicationstakeholder managementproblem-solvingrelationship buildingproactive account managementpresentation skillscollaborationinsight generationstrategic planningcustomer advocacy