Business Development Specialist
Giant Pumpkin
Go
Job Level
Junior
Tech Stack
Go
About the role
- Work closely with the Logistics Coordinator to execute daily logistic requirements and contribute to process optimization.
- Gather operational data for report generation.
- Execute operations of day-to-day logistics arrangements and liaison.
- Contact customers to schedule delivery / installation timeslots via phone/message/email.
- Ensure all orders for the day are delivered / installed successfully; follow up with drivers on delivery status.
- Account for daily failed or defective delivery / installation and re-connect with customers to reschedule.
- QC and feedback all required fields are checked and accurate upon delivery (Proof of Delivery).
- Assist customers with sales or technical enquiries by connecting them to Customer Service team.
- Update master datafile of successful deliveries for archiving and records.
- Keep track and manage delivery vehicles scheduled maintenances, insurance, and road tax.
- Assist Logistics Coordinator during month-end submission of drivers' incentives & overtime; scrutinize and feedback on drivers' claims.
- Help track drivers Touch N Go & fuel consumption and fuel card balances.
- Data entry for Proof Of Delivery (POD) for sales platforms (Lazada, Shopee, TikTok & Shopify).
- Perform other ad-hoc data entry tasks as assigned by Operations Manager.
Requirements
- Preferably possess a Diploma in any relevant discipline with SPM credit in English & Bahasa Malaysia.
- At least 1 year of working experience.
- Knowledge / working experience with Last Mile delivery / Route planning or Customer Service will be an added advantage.
- Work schedules consist of 5.5 days work and 1.5 days off (rotational); must be willing to work on weekends, public holidays, or outside regular working hours as needed.
- Proficient in speaking English / Bahasa Malaysia.
- Familiar with Microsoft Office.
- Polite, professional, and helpful nature towards customers.
- Attention to detail, disciplined and dedicated.
