PRISM+

Sales

• Serve as the Retail Sales Associate for PRISM+ Malaysia at IOI Mall Puchong
• Drive in-store sales and customer satisfaction through the retail sales channel
• Listen to customers and assist them in finding the best products for their requirements
• Expand and present product knowledge; provide demonstrations and presentations
• Follow up with customers and provide guidance on product selection
• Set up attractive product displays and promotional booths
• Engage customers to develop positive relationships and provide excellent service
• Provide feedback to retail and management teams and meet daily sales/EOD reporting targets
• Manage inventories at the retail store
• Report directly to the Retail Store Manager

Retail Sales Associate

Manager

• Oversee and maximize sales through the retail sales channel at IOI Mall Puchong
• Report directly to the Retail Store Manager and act as a key member of PRISM+ Malaysia
• Manage, count, verify, and reconcile daily cash register sales
• Greet customers courteously and provide quality customer service; answer questions and recommend products
• Perform opening and closing procedures according to store policies
• Process and replenish merchandise and ensure stock availability
• Co-lead retail team to maintain visual merchandising and cleanliness standards
• Create a positive work environment by motivating and encouraging the team
• Recruit, hire, train, and onboard new store employees
• Create and manage store schedules
• Set, monitor, and achieve/exceed retail sales targets to improve company ranking
• Provide timely sales reports and analysis; make recommendations and flag risks for anticipated shortfalls
• Work closely with management to plan and implement incentives and sales push plans

Assistant Retail Store Manager

Product Manager

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional and compatibility testing of the smart home application across devices and platforms.
• Collaborate with the development team to ensure resolution of identified issues and verify bug fixes.
• Evaluate UI/UX, provide feedback, and work with the design team to implement improvements.
• Identify areas for application improvement, conduct usability testing, and gather user feedback.
• Document and report software bugs and issues for resolution.
• Collect and analyze user data; assist in developing and maintaining data dashboards and reports.
• Monitor operational performance and availability; assist in resolving operational issues with IT and infrastructure teams.
• Respond to customer inquiries via email, chat, or phone; provide solutions and escalate complex issues.
• Assist in creating user guides and tutorials and conduct training sessions for new users.
• Maintain comprehensive records of customer interactions and prepare regular reports on common issues and operational status.
• Handle various ad hoc tasks and projects as assigned by the team or management.

Product Management Intern, Smart Home Application

• Oversee and maximize sales through the retail sales channel at Aeon Bukit Tinggi
• Report directly to the Retail Store Manager and act as a key member of PRISM+ Malaysia
• Manage, count, verify, and reconcile daily cash register sales
• Greet customers professionally and recommend products based on needs
• Perform opening and closing procedures according to store policies
• Process and replenish merchandise and ensure stock availability
• Co-lead retail team to maintain visual merchandising and cleanliness standards
• Motivate and encourage the team to foster positive working relationships
• Recruit, hire, train, and onboard new store employees
• Create and manage store schedules
• Set, monitor, and achieve/exceed retail sales targets
• Provide timely sales reports and analysis; recommend actions and flag risks
• Work with company management to plan and implement incentives and sales push plans

Administration

• Work closely with the Logistics Coordinator to execute daily logistic requirements and contribute to process optimization.
• Gather operational data for report generation.
• Execute operations of day-to-day logistics arrangements and liaison.
• Contact customers to schedule delivery / installation timeslots via phone/message/email.
• Ensure all orders for the day are delivered / installed successfully; follow up with drivers on delivery status.
• Account for daily failed or defective delivery / installation and re-connect with customers to reschedule.
• QC and feedback all required fields are checked and accurate upon delivery (Proof of Delivery).
• Assist customers with sales or technical enquiries by connecting them to Customer Service team.
• Update master datafile of successful deliveries for archiving and records.
• Keep track and manage delivery vehicles scheduled maintenances, insurance, and road tax.
• Assist Logistics Coordinator during month-end submission of drivers' incentives & overtime; scrutinize and feedback on drivers' claims.
• Help track drivers Touch N Go & fuel consumption and fuel card balances.
• Data entry for Proof Of Delivery (POD) for sales platforms (Lazada, Shopee, TikTok & Shopify).
• Perform other ad-hoc data entry tasks as assigned by Operations Manager.

Logistics Administrator

• Assist product management team in product development, research, and market analysis.
• Work closely with the Product Manager to support development and commercialisation of assigned hardware category.
• Conduct market research to identify trends, customer needs, and opportunities.
• Perform competitor analysis to benchmark product features, pricing, and positioning.
• Craft detailed product requirements based on research findings and stakeholder inputs.
• Assist in product testing and validation to ensure quality and performance.
• Document and report issues or bugs to the development team and support creation of test plans and test cases.
• Develop and maintain product manuals, user guides, and compatibility charts.
• Support the marketing team in creating engaging content and marketing collaterals for product promotions.
• Monitor and analyze product performance, collect customer feedback, and prepare regular reports on product performance and market trends.

Product Management Intern, Hardware

Performance Marketing

• Think creatively, develop new designs and copy concepts for ads
• Setting up of paid media campaigns on Facebook and Google
• Assist in data entry and analysis of past mega campaigns and BAU campaigns
• Develop UTMs for all marketing campaigns & establish closed-loop analytics with sales and conversion rates.
• Executing email marketing campaigns and push campaigns on our websites and ecommerce platforms
• Monitor, tracking and reporting of BAU campaign results
• Assist in creating automated dashboards for performance reporting to higher management
• Participate in lead generation projects to improve funnel conversion rates
• Participate in other marketing projects relating to new product launches
• Other ad-hoc marketing duties as required

Performance Marketing Intern

Customer Support

• Be the heart and soul of PRISM+ for customers by building and nurturing an exceptional Customer Service and Order Scheduler team that provides a WOW experience.
• Help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team.
• Report directly to the Customer Service Manager.
• Coordinate delivery/installation/servicing schedules according to customer preferences, available slots, and logistical constraints.
• Coordinate with delivery/installation/servicing team to ensure strong adherence to scheduled slots and proactively reschedule appointments if necessary.
• Keep internal systems and databases updated with accurate order and scheduling information.
• Analyze trends in customer orders and delivery/installation/servicing schedules to enhance future operational strategies.
• Professionally address customer questions and concerns related to order scheduling, tracking, and delivery through email, phone, chat and other platforms in a timely and courteous manner.
• Assist customers in tracking their status and provide updates on anticipated delivery/installation/servicing timelines.
• Maintain a polite, helpful, and professional attitude at all times.
• Identify common issues, gather customer feedback, and escalate concerns along with potential suggestions for improvements.
• Provide immediate attention to managing customer escalations or complaints with high priority, efficiency, and professionalism, ensuring satisfactory resolutions.
• Define the customer service strategy and implement the best operating model to achieve business objectives.
• Create effective Customer Service & Order Scheduling procedures, policies, and guidelines.
• Ensure excellent internal communication with the Customer Service and delivery/installation/servicing team to cultivate a customer-centric culture.
• Drive the development of customer satisfaction goals and coordinate with the Customer Service and delivery/installation/servicing team to achieve ambitious outcomes set by management.
• Assess service statistics and provide data analysis regularly.

Customer Service Officer / Order Scheduler

Ecommerce

• Connect different marketing functions to successfully execute ecommerce campaigns and other ecommerce operational needs.
• Manage relationships with Lazada and Shopee to learn about latest tools and platform updates.
• Serve as key member of PRISM+ overseas expansion team and report to Country Director of Malaysia.
• Execute checklist of actionables during campaigns.
• Plan campaign pricing for approval.
• Coordinate with creative and marketplace platforms after campaign pricing confirmed.
• Handle CRM executive tasks.
• Create and improve SKU listings to ensure excellent customer experience.
• Handle website (www.prismplus.au) banners and freebies updates.
• Submit sales and inventory forecasts to operations team for manpower planning.
• Conduct competitor research.

Ecommerce Operations Project Coordinator

• Listen to what customers want and assist them in finding the best product for their requirements
• Constantly expand product knowledge and deliver it in engaging ways to customers
• Follow up with customers and provide guidance on product selection
• Set up attractive product displays and promotional booths
• Provide product demonstration, presentation to customers and other stakeholders
• Engage in meaningful interactions and develop positive customer relationships
• Provide feedback for improvement to the retail and management team
• Meet daily targets and submit sales reports and EOD reports accurately.