PrideStaff

Business Analyst

• Own discovery and requirements for a workforce development SaaS platform (WIOA case management, labor exchange, services, outcomes, reporting).
• Translate program and policy needs into build-ready user stories and support delivery through UAT and go-live.
• Attend client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up).
• Write clear user stories, acceptance criteria, process maps, and configuration/business rules.
• Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes.
• Support integrations and data mapping (imports/exports, APIs) and reporting requirements.
• Plan and execute UAT with customers; triage defects and validate fixes.

Business Analyst – Workforce Development Software

People Operations

• Partner with business leaders to develop People & Culture strategy
• Drive the implementation of programs and systems
• Facilitate organization design and compensation discussions
• Enhance performance, compensation, and leadership development programs
• Foster a strong organizational culture during growth

Senior Director of People & Culture

QA Engineer

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Ability to maintain and update multiple spreadsheets and reporting tools daily
• Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies
• Assist with preparation for and response to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment
• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a positive attitude and a “ZAG” mindset
• Other duties and projects as needed

Quality Assurance Supervisor

Intake Specialist

• Serve as the first point of contact for community members and jobseekers
• Complete intake and eligibility determination
• Collect, verify, and document required eligibility information
• Enter data into WIT and process applicants
• Maintain accurate individual case files
• Schedule appointments and refer eligible participants
• Provide clear information regarding program services
• Support orientation sessions and group presentations

Intake & Eligibility Specialist

Associate

• Help reach more people by promoting online programs
• Provide excellent virtual customer support
• Facilitate workshops and meet with participants 1-on-1
• Guide participants through the setup and navigation of apps
• Execute targeted digital outreach campaigns

Virtual Services Associate

Accounting Manager

• Supervise, mentor, and train accounting staff.
• Perform first-level review of journal entries and financial statements to ensure accuracy.
• Identify, develop, and implement streamlined accounting procedures.
• Ensure compliance with Federal WIOA, local, State, and corporate policies.
• Direct fiscal operations relating to financial planning and reporting.
• Lead the preparation and maintenance of project budgets and forecasts.

Business Analyst – Workforce Development Software

Senior Director of People & Culture

Quality Assurance Supervisor

Intake & Eligibility Specialist

Virtual Services Associate

Accounting Supervisor