Prescott's, Inc

Field Engineer

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• Conduct installations and equipment modifications as required.
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• Plan and manage service schedules to ensure timely response and completion of all assignments.
• Maintain professional, courteous communication with customers, contractors, and colleagues.
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• Manage personal tools, parts, and inventory efficiently to support field operations.
• Ensure compliance with company safety policies and all customer site protocols.

Field Service Technician

Operations

• Serve as the strategic architect of commercial revenue operations, integrating processes across Sales, Marketing, Finance, and Customer Success to optimize the full commercial lifecycle.
• Lead commercial planning cycles including comp plans, quota setting methodology, territory design, and commercial coverage modeling.
• Identify and evaluate new market opportunities, channel strategies, and go-to-market models in partnership with the SVP of Sales and executive leadership team.
• Drive commercial policy development including pricing governance, discount authorization frameworks, and deal approval hierarchies.
• Own Prescott's Med's pricing strategy and governance framework, including list price architecture, contract pricing tiers, and GPO/IDN pricing models.
• Lead the Deal Desk function, providing senior-level guidance and approval on complex, strategic, or non-standard commercial arrangements.
• Establish and maintain competitive pricing benchmarks and margin analysis to support profitable growth decisions.
• Partner with Finance to develop ROI models and commercial investment analyses that inform executive go/no-go decisions on strategic deals.
• Develop and enforce commercial contracting standards, ensuring consistency, compliance, and speed across all customer-facing agreements.
• Architect and oversee Prescott's Med's commercial data and analytics infrastructure, including CRM ecosystem, data warehouse integrations, and business intelligence platforms.
• Design and deliver board-level dashboards, executive business reviews (QBRs), and commercial performance reports that synthesize market, revenue, and operational data.
• Lead the development of advanced forecasting methodologies, pipeline analytics, and predictive modeling to enable proactive commercial decision-making.
• Serve as the organization's principal authority on commercial data integrity, governance, and reporting standards.
• Translate complex data sets into actionable strategic insights and executive recommendations for the SVP of Sales and senior leadership team.
• Provide strategic ownership and governance of the CRM ecosystem (e.g., Salesforce), ensuring it is architected to support enterprise-scale commercial operations.
• Oversee vendor and technology partner relationships for commercial systems, including selection, contract negotiation, and performance management.
• Drive standardization and continuous improvement of core commercial processes—including contracting, opportunity management, revenue recognition readiness, and compliance workflows.
• Partner with IT and Finance to ensure commercial systems integrations meet regulatory, privacy, and data security requirements relevant to medical device or life sciences environments.
• Act as a senior thought partner to the SVP of Sales and executive team on commercial transformation initiatives, organizational design, and capability building.
• Lead cross-functional commercial operations projects, including M&A integration support, new product launch readiness, and commercial expansion into new markets or geographies.
• Build and mentor a high-performing Commercial Operations team, developing talent pipelines and establishing a culture of analytical rigor and operational excellence.
• Champion change management initiatives related to commercial process transformation, system implementation, and organizational alignment.
• Represent Commercial Operations in cross-departmental executive forums and serve as a key liaison to the Board of Directors on commercial performance matters.

Commercial Operations Director

Sales

• Inspect and evaluate medical equipment to identify service requirements, diagnose operational issues, and determine appropriate repair and maintenance solutions.
• Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
• Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
• Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
• Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
• Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
• Ensure all service activities comply with company policies, procedures, and regulatory requirements.
• Represent Prescott’s at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.

Field Service, Technical Sales Specialist – Medical Equipment

• Support commercial planning processes including quota setup, territory assignments, and sales coverage analysis.
• Assist with compensation plan administration by preparing data, tracking performance, and supporting reporting needs.
• Help document and reinforce established commercial policies, workflows, and expectations.
• Provide operational support to inside sales and commercial support (CSS) teams by helping clarify processes, handoffs, and reporting requirements.
• Prepare pricing, margin, and deal analysis under existing pricing and discount guidelines.
• Support deal desk workflows by coordinating deal submissions, preparing analyses, and tracking approvals.
• Maintain pricing reference materials, deal templates, and supporting documentation.
• Partner with Finance and Sales to support review of non-standard deals requiring approval.
• Produce recurring sales, pipeline, and revenue reports for sales leadership.
• Build and maintain dashboards within CRM and reporting tools to track pipeline health, bookings, and sales activity.
• Support forecasting processes by compiling data, updating forecasts, and analyzing variances.
• Translate data into clear summaries and insights for sales leaders and internal stakeholders.
• Serve as a day-to-day operational administrator for the CRM system (e.g., Salesforce), focused on reporting, user support, and data hygiene.
• Monitor data quality and ensure consistent use of CRM processes by sales teams.
• Partner with IT or external vendors to support minor system enhancements and issue resolution.
• Assist with documentation of standard opportunity management and reporting processes.
• Work closely with Sales, Finance, Marketing, and Operations to meet ongoing commercial reporting and operational needs.
• Support commercial operations projects such as reporting enhancements, process updates, and new tool adoption.
• Identify opportunities to improve efficiency, data quality, and reporting clarity.
• Participate in change management activities by supporting communication and training related to commercial processes.

Commercial Operations Manager

• Join the team at Prescott’s, Inc. — where quality meets care.
• Support Heartland Medical and Vetland Medical — subsidiaries of Prescott's, Inc.
• Engage in conversation, acquire knowledge, and work manually.
• Deliver on-site technical assistance, maintenance, and repairs for anesthesia machines.
• Cold calling, prospecting, and selling Capital equipment.
• Covering Louisville, Lexington and surrounding areas in Kentucky.
• Conduct annual preventative maintenance and service requests for anesthesia equipment.
• Perform troubleshooting in person or over the phone to minimize downtime.
• Establish and maintain relationships with customers.
• Generate sales opportunities to grow presence within the territory.

Medical Sales Technician

• - Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• - Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• - Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• - Conduct installations and equipment modifications as required.
• - Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• - Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• - Plan and manage service schedules to ensure timely response and completion of all assignments.
• - Maintain professional, courteous communication with customers, contractors, and colleagues.
• - Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• - Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• - Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• - Manage personal tools, parts, and inventory efficiently to support field operations.
• - Ensure compliance with company safety policies and all customer site protocols.

• Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions
• Perform scheduled preventative maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards
• Drive service-based growth by expanding service contracts, generating leads, and converting prospects into long-term service clients within the assigned territory
• Build and maintain trusted relationships with key stakeholders - surgeons, physicians and hospital administrators - by delivering high-quality service and support
• Educate healthcare professionals on the value and reliability of Prescott's repair, refurbishment, and maintenance services, ensuring they receive responsive and personalized solutions
• Travel to customer sites to perform hands-on service work, attend service-focused meetings, and conduct proactive outreach to identify service opportunities
• Earn commissions through the sale of refurbished microscopes, parts, accessories, and long-term service agreements that enhance client operations and minimize downtime
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly
• Ensure all service activities align with company policies, procedures, and regulatory requirements to maintain safety, compliance, and service excellence
• Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness

Field Service Technician

Field Service Technician

Commercial Operations Director

Field Service, Technical Sales Specialist – Medical Equipment

Field Service, Technical Sales Specialist – Medical Equipment

Commercial Operations Manager

Field Service Technician

Medical Sales Technician

Field Service Technician

Field Service Technician

Territory Service and Sales Manager – Medical Equipment