Prescott's, Inc

Field Engineer

• - Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• - Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• - Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• - Conduct installations and equipment modifications as required.
• - Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• - Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• - Plan and manage service schedules to ensure timely response and completion of all assignments.
• - Maintain professional, courteous communication with customers, contractors, and colleagues.
• - Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• - Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• - Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• - Manage personal tools, parts, and inventory efficiently to support field operations.
• - Ensure compliance with company safety policies and all customer site protocols.

Field Service Technician

Sales

• Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions
• Perform scheduled preventative maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards
• Drive service-based growth by expanding service contracts, generating leads, and converting prospects into long-term service clients within the assigned territory
• Build and maintain trusted relationships with key stakeholders - surgeons, physicians and hospital administrators - by delivering high-quality service and support
• Educate healthcare professionals on the value and reliability of Prescott's repair, refurbishment, and maintenance services, ensuring they receive responsive and personalized solutions
• Travel to customer sites to perform hands-on service work, attend service-focused meetings, and conduct proactive outreach to identify service opportunities
• Earn commissions through the sale of refurbished microscopes, parts, accessories, and long-term service agreements that enhance client operations and minimize downtime
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly
• Ensure all service activities align with company policies, procedures, and regulatory requirements to maintain safety, compliance, and service excellence
• Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness

Territory Service and Sales Manager – Medical Equipment

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• Conduct installations and equipment modifications as required.
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• Plan and manage service schedules to ensure timely response and completion of all assignments.
• Maintain professional, courteous communication with customers, contractors, and colleagues.
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• Manage personal tools, parts, and inventory efficiently to support field operations.
• Ensure compliance with company safety policies and all customer site protocols.

• - Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions
• - Perform scheduled preventative maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards
• - Drive service-based growth by expanding service contracts, generating leads, and converting prospects into long-term service clients within the assigned territory
• - Build and maintain trusted relationships with key stakeholders - surgeons, physicians and hospital administrators - by delivering high-quality service and support
• - Educate healthcare professionals on the value and reliability of Prescott's repair, refurbishment, and maintenance services, ensuring they receive responsive and personalized solutions
• - Travel to customer sites to perform hands-on service work, attend service-focused meetings, and conduct proactive outreach to identify service opportunities
• - Earn commissions through the sale of refurbished microscopes, parts, accessories, and long-term service agreements that enhance client operations and minimize downtime
• - Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly
• - Ensure all service activities align with company policies, procedures, and regulatory requirements to maintain safety, compliance, and service excellence
• - Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness

Supply Chain

• Lead the transition from decentralized purchasing to a centralized procurement model that maximizes scale, efficiency, and compliance; design organizational structures to support future centralization of procurement and supply chain.
• Develop and implement supply chain strategies that align with company objectives and enhance operational efficiency.
• Establish enterprise-wide sourcing strategies to reduce cost, consolidate vendors, and standardize terms and conditions.
• Build and manage a preferred supplier network across multiple categories of medical devices to ensure high-quality, cost-effective, and resilient supply.
• Oversee supplier performance management, including metrics for on-time delivery, cost, quality, and innovation.
• Develop processes to ensure all supplier agreements meet regulatory and quality requirements and support risk mitigation.
• Deploy systems and tools to enable enterprise-wide visibility into supplier spend, contracts, and performance.
• Introduce category management, e-procurement, and digital supplier platforms to modernize procurement practices.
• Lead negotiations with key suppliers to secure cost-effective, reliable, and high-quality products.
• Implement demand planning and forecasting processes that align with production and field service requirements.
• Develop supply chain KPIs to drive operational excellence and visibility across the enterprise; leverage analytics to identify opportunities for cost savings, efficiency gains, and supply assurance.
• Build and mentor a high-performing supply chain and procurement team across all medical device modalities with capabilities across sourcing, contracting, logistics, and planning.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Establish key performance indicators (KPIs) for measuring supply chain performance and monitor progress toward goals.
• Collaborate with cross-functional teams to improve product lifecycle management and drive initiatives for process improvements.
• Conduct regular assessments of supply chain risks and develop mitigation strategies.
• Foster a culture of continuous improvement and professional development within the supply chain team.
• Ensure compliance with industry regulations, quality standards, and best practices throughout the supply chain.

Prescott's, Inc

Field Service Technician

Territory Service and Sales Manager – Medical Equipment

Field Service Technician

Territory Service and Sales Manager – Medical Equipment

Vice President, Supply Chain Management

Vice President – Supply Chain Management