Director – Client Services
Sedgwick
Client Services Partner – Contract
Prenuvo
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35 - $40 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up
- Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan
- Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations
- Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification
- Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively
- Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process
- Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience
- Work closely with the physician sales team to ensure timely scheduling and engagement with program participants
- Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback
- Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services
- Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups
- Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders
- Maintain the highest degree of confidentiality and compliance when handling patient and physician information
Requirements
- Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare)
- Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously
- Excellent communication and relationship management skills, with a patient-centric and service-oriented approach
- Experience working with sales and physician relations teams is a plus
- Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress
- Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs
- Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops
Benefits
- An avenue to make a positive impact on people's lives and their health
- Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
- Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient coordinationhealthcare operationsclinical supportproject management
Soft skills
organizational skillscommunication skillsrelationship managementproblem-solvingservice-oriented approachflexibility
