Prenuvo

Risk

• Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.
• Make high-level decisions on when to involve legal counsel, clinical directors, radiology teams, or executive leadership, ensuring appropriate organizational alignment on high-stakes issues.
• Manage the organization's active engagement with the Patient Safety Organization (PSO), ensuring rigorous adherence to quality privilege principles, systematic documentation within the Patient Safety Evaluation System (PSES), and the consistent protection of privileged safety information.
• Conduct comprehensive clinical root-cause analyses and incident investigations to develop and implement proactive risk mitigation strategies.
• Serve as the central point of contact for patient inquiries, fostering a balanced dialogue that prioritizes the patient perspective while maintaining objective clinical standards to drive effective and fair resolutions.
• Partner with Nurse Practitioners, radiologists, and clinic staff to model and coach on empathetic, transparent communication strategies that facilitate resolution and maintain trust following incidents.
• Champion the patient perspective across the organization, ensuring clinical quality improvements are informed by patient feedback and consistently result in safer, clearer, and more satisfying patient experiences.
• Document investigation findings, risk assessments, and corrective actions with meticulous accuracy under the direction of legal counsel, maintaining strict confidentiality.
• Perform regular chart audits and reviews of Nurse Practitioner consults to identify potential risk vulnerabilities or systemic process gaps.
• Analyze complaint and incident data to identify operational trends, presenting actionable reports to management to drive continuous improvement.

Clinical Risk Manager

Nurse Navigator

• Proactively call and follow up with patients to guide them through the Prenuvo journey
• Conduct pre-scan assessments and answer patient questions with clarity and empathy
• Support patients in understanding what to expect, how to prepare, and what their next steps may be
• Offer clinical insight and emotional support as needed, referring to NPs or MDs when appropriate
• Partner cross-functionally with operations, product, clinical, and support teams to surface patient needs and friction points
• Contribute to internal process improvements by sharing insights and identifying workflow gaps
• Participate in quality improvement initiatives, knowledge sharing, and feedback loops
• Maintain accurate and timely documentation of all patient interactions
• Ensure compliance with privacy standards and clinical protocols
• Coordinate with other members of the medical group to ensure seamless patient care

Registered Nurse Navigator – Fixed-Term

Project Manager

• Support project planning, scheduling and progress tracking for multiple AI device programs.
• Collaborate closely with AI/ML engineers, systems engineers, regulatory affairs, product teams and clinical operations to keep deliverables synchronized across teams.
• Maintain project documentation in Jira and other tools, track milestones and ensure all design control and regulatory deliverables are up to date.
• Support readiness for regulatory submissions (such as 510(k), IDE, Health Canada) and plan/execute design control design reviews, including capturing clear summaries and follow-ups.
• Provide regular updates on project progress, risks and dependencies to leadership.
• Identify process gaps and contribute ideas to improve collaboration, documentation flow and delivery efficiency.

Project Manager – AI Medical Devices

General

• Clinical Complaint Management & Patient Advocacy
• Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated.
• Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution.
• Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy.
• Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.
• Incident Review & Systems-Level Safety Analysis
• Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries.
• Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities.
• Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks.
• Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.
• Quality Improvement (QI) & Safety Culture
• Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.
• Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise.
• Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting.
• Data Management & Reporting
• Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making.
• Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement.

Clinical Quality and Safety Specialist, RN / PA

Financial Planning and Analysis

• Lead the implementation, administration, and ongoing optimization of our FP&A planning platform (Pigment)
• Serve as the primary liaison between Finance, Data, and Engineering teams to ensure the integrity, scalability, and usability of financial data and planning systems
• Design and maintain data models, integrations, and reporting structures that support budgeting, forecasting, long-range planning, and management reporting
• Partner with other FP&A Managers on the development and maintenance of driver-based financial models to support budgeting, forecasting, long-range planning, and strategic decision-making
• Develop real-time reporting and performance dashboards to monitor business results and analyze variances against plan
• Own consolidations and lead preparation of our Monthly Financial Packages and other Quarterly and Annual Board Reporting
• Support monthly, quarterly, and annual forecasting processes, ensuring accuracy, consistency, and actionable insights

Clinical Risk Manager

Registered Nurse Navigator – Fixed-Term

Project Manager – AI Medical Devices

Project Manager – AI Medical Devices

Clinical Quality and Safety Specialist, RN / PA

Technical Manager, Financial Planning and Analysis, FP&A