Prenuvo

Client Services Representative

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up.
• Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
• Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
• Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification.
• Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively.
• Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
• Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
• Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
• Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.
• Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
• Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups.
• Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders.
• Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

Client Services Partner

Recruitment

• Own the full recruitment lifecycle for a diverse portfolio of 7–10 active roles, with a strong focus on Engineering, AI/ML, and technical positions, as well as select clinical, operations, and corporate roles.
• Partner closely with hiring managers and senior leaders to clarify role requirements, success profiles, and hiring priorities for highly specialized technical roles.
• Advise stakeholders on talent market conditions, technical skill availability, and realistic hiring timelines.
• Design and execute structured interview plans that ensure consistency, fairness, and efficiency for technical candidates.
• Conduct thorough candidate screenings to assess technical skills, experience, and alignment with company culture and values.
• Manage interview logistics and coordination, ensuring a smooth, professional experience for candidates and interviewers.
• Lead offer development and negotiations in partnership with the People team.
• Serve as the primary point of contact for candidates, providing clear, timely, and transparent communication.
• Build trusted relationships with candidates by understanding motivations, career goals, and technical fit.
• Act as a strong candidate advocate internally, sharing insights and feedback to improve decision-making.
• Deliver an inclusive, respectful, and engaging candidate experience that reflects our values and employer brand.
• Develop and execute creative sourcing strategies for hard-to-fill technical roles, including engineering and AI positions.
• Build and maintain warm pipelines for priority technical roles and recurring hiring needs.
• Leverage LinkedIn Recruiter, referrals, niche technical job boards, coding communities, GitHub, and professional networks.
• Continuously engage passive candidates to support near- and long-term hiring needs.
• Act as a trusted recruiting partner to hiring managers, providing guidance on technical hiring best practices, interview design, and decision-making.
• Collaborate effectively across time zones and geographies.
• Navigate ambiguity and shifting priorities with a solutions-oriented mindset.
• Support continuous improvement of recruiting processes through feedback and hands-on execution (not heavy reporting).

Senior Recruiter

Producer

• Support content development across multiple formats, including blogs, landing pages, emails, and paid ads
• Collaborate with internal stakeholders to turn briefs into high-quality, on-brand content
• Track progress against the editorial calendar and help ensure timely delivery of content initiatives
• Support multimedia content production (e.g., coordinating with design, video, or external vendors)
• Write clear, compelling, and conversion-focused copy tailored to different channels and audiences
• Edit and refine content to ensure consistency, clarity, and performance optimization
• Leverage AI tools to support content ideation, drafting, and optimization while maintaining high editorial standards
• Ensure all AI-assisted content is fact-checked, original, on-brand, and aligned with ethical and responsible AI use practices
• Apply SEO best practices to improve content discoverability

Content Producer, Editor

User Researcher

• Identify and model key bottlenecks across the patient journey, including commitment, preparation, required task completion, results engagement, and return behavior.
• Instrument and analyze drop-off points in high-stakes workflows, surfacing friction that impacts timely completion and follow-through.
• Translate ambiguous experience challenges into clear, testable hypotheses.
• Conduct exploratory and descriptive analyses to establish baselines, distributions, and patterns across patient, product, and clinical data.
• Answer foundational questions about user behavior and system performance using raw event and operational data.
• Develop statistical analyses and models to understand predictors of completion, engagement, and downstream outcomes.
• Design and analyze experiments to improve key workflows while balancing measurable lift with long-term trust and clarity.
• Plan and evaluate structured usability studies to assess task success and friction in critical experiences.
• Create, craft, and compose surveys and targeted discovery work to uncover drivers behind observed patterns.
• Build and maintain dashboards that track leading and lagging indicators across key experience touchpoints.
• Own a monthly UX metrics reporting cadence that highlights meaningful shifts and emerging risks.
• Identify gaps in instrumentation and partner with Engineering and Operations to improve lifecycle tracking and data integrity.
• Quantify the impact of experience and workflow changes.
• Partner cross-functionally to convert insight into concrete product and operational improvements.
• Contribute to documentation, research repositories, and standards that support future growth

UX Researcher, Quantitative

Administration

• Serve as the primary PACS contact for radiologists and MRI technologists.
• Configure and maintain worklists, hanging protocols, user roles, and image routing to optimize diagnostic workflows.
• Translate radiologist workflow needs into actionable system configurations.
• Continuously evaluate workflow performance and recommend enhancements that improve efficiency and quality.
• Support onboarding of new radiologists, scanners, and imaging sites to ensure seamless clinical integration.
• Oversee day-to-day PACS functionality to ensure high availability and uninterrupted clinical operations.
• Monitor system performance, storage capacity, and latency to proactively prevent disruption.
• Troubleshoot PACS, viewer, modality, and integration issues, coordinating with Clinical Engineering and IT as needed.
• Partner on system upgrades, integrations, and testing to ensure clinical readiness prior to deployment.
• Remove duplicate studies and correct metadata discrepancies.
• Merge prior Prenuvo exams and import outside imaging when requested.
• Resolve patient alias discrepancies and incorrect registrations.
• Edit manually registered entries when RIS integration fails.
• Add and validate new imaging sequences as protocols evolve.
• Audit image quality, data integrity, and workflow consistency across sites.
• Support HIPAA compliance and role-based access controls.
• Maintain downtime workflows and disaster recovery readiness.
• Conduct regular audits aligned with clinical quality and regulatory standards.
• Maintain documentation for system configurations, workflow logic, and escalation pathways.
• Participate in validation testing of new imaging tools and workflow changes prior to clinical rollout.
• Act as the translator between radiologists and engineering teams.
• Ensure clinical requirements are clearly defined before technical implementation.
• Provide PACS performance updates and insights during clinical operations meetings.
• Maintain structured communication pathways for issue escalation and resolution.

Client Services Partner

Senior Recruiter

Content Producer, Editor

UX Researcher, Quantitative

PACS Program Administrator