Clinical Quality and Safety Specialist, RN / PA

Prenuvo

Clinical Quality and Safety Specialist ensuring high standards of patient quality and safety at Prenuvo. Investigating complaints and leading quality improvement initiatives in proactive healthcare environment.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $73,600 - $92,000 per yearWebsite

About the role

Key responsibilities & impact

Clinical Complaint Management & Patient Advocacy
Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated.
Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution.
Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy.
Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.
Incident Review & Systems-Level Safety Analysis
Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries.
Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities.
Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks.
Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.
Quality Improvement (QI) & Safety Culture
Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.
Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise.
Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting.
Data Management & Reporting
Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making.
Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement.

Requirements

What you’ll need

Licensure: Current and valid multi-state licensure as a Registered Nurse (RN) or Physician Assistant (PA). Willingness and ability to become licensed in additional states as needed.
Clinical Experience: Minimum of 5 years of experience in an active clinical setting. Experience in MRI services, radiology, or oncology is a strong plus.
Quality & Safety Expertise: Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role.
Safety Culture Alignment: Deep familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety.
Problem-Solving Mindset: Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows.
Adaptability: Comfort with (and excitement for) navigating ambiguity, scaling processes, and designing new systems in a fast-growing health-tech environment.
Communication Skills: Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email.

Benefits

Comp & perks

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

ATS Keywords

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Hard Skills & Tools

Root Cause AnalysisQuality ImprovementPatient AdvocacyClinical Complaint ManagementIncident ReportingData ManagementTrend AnalysisClinical EducationSafety CultureRegulatory Compliance

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsInterpersonal SkillsAdaptabilityEmpathyCollaborationTrainingTriageLeadership

Certifications

Registered Nurse (RN)Physician Assistant (PA)