Clinical Risk Manager

Prenuvo

Clinical Risk Manager at Prenuvo managing patient complaints and navigating sensitive clinical incidents. Focusing on risk assessment, de-escalation, and advocacy within a healthcare setting.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical risk management and patient relations, with a strong focus on effective communication and conflict resolution. Proven ability to conduct root-cause analyses and implement risk mitigation strategies while ensuring compliance with legal and quality standards.

Highest-signal resume keywords

Clinical Risk ManagementPatient RelationsRoot-Cause AnalysisRegistered Nurse (RN) LicensePatient Safety Organization (PSO) Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Risk ProtocolsIncident InvestigationRisk AssessmentQuality Improvement StrategiesChart Audits

Soft Skills

Interpersonal CommunicationConflict ResolutionEmpathetic CommunicationWritten CommunicationRemote Communication

Tools & Technologies

Google SuiteJIRAVideo ConferencingPatient Safety Evaluation System (PSES)

Certifications & Qualifications

Registered Nurse (RN) LicenseJuris Doctor (JD)

Industry Keywords

HealthcarePatient SafetyMedical-Legal ConceptsOutpatient ImagingMRI Services

About the role

Key responsibilities & impact

Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.
Make high-level decisions on when to involve legal counsel, clinical directors, radiology teams, or executive leadership, ensuring appropriate organizational alignment on high-stakes issues.
Manage the organization's active engagement with the Patient Safety Organization (PSO), ensuring rigorous adherence to quality privilege principles, systematic documentation within the Patient Safety Evaluation System (PSES), and the consistent protection of privileged safety information.
Conduct comprehensive clinical root-cause analyses and incident investigations to develop and implement proactive risk mitigation strategies.
Serve as the central point of contact for patient inquiries, fostering a balanced dialogue that prioritizes the patient perspective while maintaining objective clinical standards to drive effective and fair resolutions.
Partner with Nurse Practitioners, radiologists, and clinic staff to model and coach on empathetic, transparent communication strategies that facilitate resolution and maintain trust following incidents.
Champion the patient perspective across the organization, ensuring clinical quality improvements are informed by patient feedback and consistently result in safer, clearer, and more satisfying patient experiences.
Document investigation findings, risk assessments, and corrective actions with meticulous accuracy under the direction of legal counsel, maintaining strict confidentiality.
Perform regular chart audits and reviews of Nurse Practitioner consults to identify potential risk vulnerabilities or systemic process gaps.
Analyze complaint and incident data to identify operational trends, presenting actionable reports to management to drive continuous improvement.

Requirements

What you’ll need

Proven, dedicated experience in clinical risk management within a healthcare setting (experience with outpatient imaging or MRI services is highly valued). 5+ years of experience.
Active Registered Nurse (RN) license or Juris Doctor (JD) required.
Strong background in patient relations, or healthcare conflict resolution, with verifiable skills in de-escalating high-tension situations.
Solid understanding of clinical risk protocols, medical-legal concepts, and frameworks like the Patient Safety and Quality Improvement Act (including PSWP protections).
Exceptional interpersonal, written, and remote communication skills (video conferencing, Slack, Google Suite, and JIRA).

Benefits

Comp & perks

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family