Senior Account Manager
Precision Medicine Group
Senior Account Manager
Precision Medicine Group
full-time
Posted on:
Origin: • 🇮🇹 Italy
Visit company websiteJob Level
Senior
About the role
- Merge business development with program delivery to foster and sustain robust, long-term customer relationships.
- Collaborate with existing clients and proactively seek expansion opportunities with both current and prospective customers on global, regional, and local scales.
- Work closely with a team of experts in insights, strategy, implementation, and measurement.
- Serve as the main point of contact for clients, ensuring their needs are met and challenges are addressed.
- Monitor client satisfaction and project performance and implement strategies to ensure retention and engagement.
- Identify opportunities to expand scope of services within existing accounts and develop tailored commercial proposals.
- Lead and respond to international RFPs, manage complex negotiations, and deliver persuasive presentations and pitches.
- Lead coordination and execution of client projects, ensuring deliverables are met on time and within budget.
- Collaborate with internal consulting teams to align on strategy, resources, and execution plans.
- Manage client expectations, resolve project-related challenges promptly, and provide insights to internal teams.
Requirements
- Experience in account management, consulting and business development within the pharmaceutical or healthcare industry.
- Experience with omnichannel engagement strategies (e.g. medical education, PR, patient support, digital campaigns).
- Familiarity with data-driven, customer-centric approaches typical of omnichannel programmes.
- Strong knowledge of the pharmaceutical industry, including commercial strategy, and regulatory affairs.
- Excellent interpersonal and communication skills to build and sustain client relationships.
- Fluency in English and ideally, one other EU5 language.
- Ability to manage multiple accounts and projects simultaneously with a high level of organization.
- Proven track record of meeting sales and client satisfaction targets.
- An established network of key decision-makers within the pharmaceutical sector.
- Expertise in addressing client needs using data-driven, customer-centric approaches.
