Business Development Director
The Boundary
VP, Professional Services - Federal
DataRobot
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $300,000 - $400,000 per year
Job Level
Lead
About the role
- DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale.
- DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets.
- The Vice President, Professional Services – Federal is responsible for leading all professional services and data science delivery activities across the United States Federal Sector.
- This executive plays a critical role in shaping and executing the regional services strategy, ensuring world-class delivery of AI-driven solutions, and supporting revenue growth and customer success.
- The VP partners closely with Sales, Account Management, and the broader Senior Leadership Team to scale professional services offerings, achieve profitability targets, and drive customer value across international markets.
- Key Responsibilities: Collaborate with cross-functional field teams such as sales leadership, and Senior Leadership to build regional software and services strategies in support of revenue targets.
- Contribute to achieving professional services margins and oversee the P&L of your region.
- Recruit, assess, and train technical employees to meet DataRobot professional services hiring plan and performance standards
- Retain top talent and implement development plans for employees that fail to meet standards
- Ensure quality of delivery of professional services.
- Strategic Planning & Leadership
- Develop and maintain the regional professional services strategy aligned with global objectives and regional revenue goals.
- Advise the Executive Leadership Team on AI professional services trends, risks, and opportunities, including regional P&L performance.
- Contribute to global services strategy, operations, and administrative planning.
- Collaborate with Sales and Account Management to support go-to-market plans, renewals, and expansion strategies.
- Operational Execution
- Oversee successful delivery of services across the customer lifecycle—from PoVs and onboarding to expansion and renewal.
- Ensure adherence to performance standards across AAIE engagements in all assigned regions.
- Own and manage the regional professional services budget, operating plan, and margin targets.
- Monitor customer satisfaction, delivery quality, and overall health of engagements to minimize churn and maximize impact.
- Team Leadership & Development
- Lead, scale, and develop high-performing professional services and data science teams across international markets.
- Recruit, onboard, and upskill technical talent in line with DataRobot’s hiring plans and delivery standards.
- Implement performance management frameworks to recognize excellence and address underperformance.
- Foster a culture of feedback, continuous improvement, and professional growth.
- Knowledge, Skills and Abilities : Leadership & Influence
- Models an owner mindset, balancing customer outcomes with internal goals.
- Coaches and develops talent, creating a high-performance, feedback-driven culture.
- Inspires and influences across functions and levels, even without formal authority.
- Strategic Problem Solving
- Applies structured thinking to solve complex AI services challenges.
- Pushes for excellence, challenges assumptions, and integrates feedback from all stakeholders.
- Communicates clearly and effectively with SVP-level and C-suite audiences.
- Innovation & Enablement
- Drives thought leadership across product, services, and go-to-market teams.
- Participates in product innovation initiatives to enhance service delivery and customer outcomes.
- Codifies best practices and domain knowledge to scale technical excellence across teams.
Requirements
- 10+ years of professional experience in enterprise software, services, or consulting
- 3+ years in a senior leadership role within high-growth SaaS, customer success, or services organizations
- 3+ years leading cross-functional or international teams
- 3+ years experience in advanced analytics, data science, or AI/ML
- Bachelor’s degree in a technical, business, or related field; advanced degree preferred
- U.S. Citizenship required to support engagements with federal government customers.
- Active or ability to obtain U.S. security clearance (e.g., Public Trust, Secret, or higher) depending on customer requirements.
- Demonstrated experience supporting U.S. federal agencies, system integrators, or defense and intelligence organizations is highly preferred.
- Familiarity with FedRAMP, ITAR, NIST, and other relevant regulatory or compliance frameworks is a strong plus.
- Proven ability to navigate procurement, compliance, and delivery expectations in a federal contracting environment.
- Understanding of U.S. federal acquisition lifecycle and proposal processes (RFI/RFP/RFQ) is a bonus.
