Senior Account Manager
Precision Medicine Group
Senior Account Manager
Precision Medicine Group
full-time
Posted on:
Origin: • 🇳🇱 Netherlands
Visit company websiteJob Level
Senior
About the role
- As a Senior Account Manager with consulting program delivery responsibilities, you will play a crucial role in merging business development with program delivery to foster and sustain robust, long-term customer relationships.
- Operating on a global, regional, and local scale, you will collaborate with existing clients and proactively seek expansion opportunities with both current and prospective customers.
- You will work closely with a team of experts in insights, strategy, implementation, and measurement.
- Report to your account team lead.
- Build and maintain robust, long-term relationships with key stakeholders and decision-makers in pharmaceutical companies.
- Serve as the main point of contact for clients, ensuring their needs are met and challenges are addressed effectively.
- Monitor client satisfaction and project performance, implementing proactive strategies to ensure retention and engagement.
- Provide regular updates and insights to clients, keeping them informed about project milestones and relevant industry developments.
- Actively identify opportunities to expand the scope of services within existing accounts.
- Actively identify and pursue new opportunities with both existing and prospective clients, ensuring alignment with company growth objectives.
- Develop tailored commercial proposals that highlight the value of the company's omnichannel engagement strategies, addressing specific client needs.
- Lead and respond to international RFPs with customized, compelling proposals, managing complex negotiations to secure new business opportunities.
- Deliver persuasive presentations and pitches that articulate the company’s value proposition.
- Lead the coordination and execution of client projects, ensuring deliverables are met on time and within budget.
- Collaborate with internal consulting teams to align on strategy, resources, and execution plans.
- Manage client expectations and resolve project-related challenges promptly.
- Provide insights and feedback to internal teams based on client interactions to enhance project quality and outcomes.
Requirements
- Experience in account management, consulting and business development within the pharmaceutical or healthcare industry.
- Experience with omnichannel engagement strategies (e.g. medical education, PR, patient support, digital campaigns).
- Familiarity with data-driven, customer-centric approaches typical of omnichannel programmes.
- Strong knowledge of the pharmaceutical industry, including commercial strategy, and regulatory affairs.
- Excellent interpersonal and communication skills to build and sustain client relationships.
- Fluency in English and ideally, one other EU5 language.
- Ability to manage multiple accounts and projects simultaneously with a high level of organization.
- Proven track record of meeting sales and client satisfaction targets.
- An established network of key decision-makers within the pharmaceutical sector.
- Expertise in addressing client needs using data-driven, customer-centric approaches.
