Full-stack Engineer

• Provide project and process engineering support within the Americas liquid operations organization
• Guide change through process engineering leadership on manufacturing projects for liquid operations
• Collaborate with Business and Advanced Manufacturing teams to modernize operations
• Stay informed of latest technology and process developments in the industry
• Collaborate with internal and external partners to develop new process designs and conduct developmental process trials
• Participate in projects within boundaries of subject matter expertise
• Collaborate with site engineering and maintenance teams to implement improvements

Engineering Leader

Product Specialist

• 主导海外优质产品的引进工作:开展国际市场调研与趋势分析,完成选品评估、供应商初步对接及引进策略制定,并推动产品本地化落地
• 全流程管理进口产品上市:统筹从海外技术对接、合规认证、成本建模,到本地化包装设计、定价策略制定及市场推广执行的全链路工作
• 高效协同跨职能团队:联动研发、质量、技术服务、市场、供应链、法规及销售等部门,确保进口产品高效、合规、高质量地进入中国市场
• 辅助国产产品上市项目:基于用户洞察与竞品分析,参与本土新产品的定位、核心卖点提炼及差异化策略制定,支持Go-to-Market方案落地
• 实施产品全生命周期管理:持续追踪产品市场表现,定期复盘销售数据与用户反馈,优化SKU结构、价格体系及迭代方向。

Senior Product Specialist

Customer Support

• Communicating with customers through phone and e-mail
• Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines
• Process orders in time and respond promptly to customer requirements
• Monitor orders making use of standard tools (ERP)
• Assure export compliance check is performed when creating delivery address or new partner
• Take action and offer solutions to enquiries and complaints in compliance with delegation of authority
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements
• Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times.
• Prepare input for the daily meeting “daily huddle” of the team: priorities for today and hurdles.

Senior Customer Service Specialist, German

Account Manager

• Develop profitable new Light Industrial Coatings business for the Automotive Refinish group.
• Work in partnership with assigned Territory Managers, Architectural stores, and dealers.
• Manage and grow direct and distributor sales within a territory.
• Prospect and convert new leads; develop distribution network.
• Train and support distributors to improve performance.
• Collaborate on sales strategies and lead joint customer visits.
• Utilize CRM and deliver product training and presentations.
• Develop SOPs and monitor competitors.
• Manage expenses and maintain ethical, customer-focused sales.
• Handle multiple sales opportunities and coach partners.
• Communicate across all customer levels.

Commercial Territory Manager

• Responsible for the scale-up and process development for all new aerospace coatings, sealants and adhesives products.
• Ensure robust product launches and avoid future quality shortfalls.
• Meet customer and business timelines for product scale-up and launches.
• Support and optimize new product introduction process into manufacturing plants.
• Be the bridge between new product development teams and manufacturing plants.
• Collaborate across departments and regions to launch new products.
• Investigate and evaluate new process engineering and packaging equipment and technologies.
• Introduce appropriate technologies into manufacturing plants.
• Provide the critical thinking necessary to lead and direct the analysis of alternative approaches and methodologies necessary to deliver efficiencies and simplicity in our products and processes.
• Lead fundamental problem solving/SixSigma problem solving projects for the aerospace business to resolve the most challenging and complicated issues.
• Directs the regional process engineering teams to establish standard work and best practices across global development sites and plants.
• Collaborate with product development teams to ensure product designs follow Design for Manufacturing principles.
• Utilize appropriate tools to improve robustness and mitigate risks, e.g. DFMEA, PFMEA, control plan, process safety analysis, etc.
• Operate in a matrix organization, providing direction to a diverse global team, including direct oversight of the NPI team in manufacturing plant in US.
• Understand and comply with PPG and aerospace quality and EH&S policies, and any relevant customer-specific requirements.

Process Engineering Leader

Product Manager

• Define and execute product roadmap for powder coatings in APAC, aligning with regional market demands.
• Own regional NPI projects, coordinating cross-functional teams.
• Optimize product portfolio through systematic analysis and rationalization of underperforming platforms/SKUs.
• Develop technology, products and value selling trainings for commercial teams.
• Interface with global team to align strategies and share best practices.
• Work with Marketing Communications Team to develop marketing collateral and sales tools.
• Collaborate with key customers to understand evolving needs and identify product solutions.

Powder Product Manager, IC AP

• Manage the day‑to‑day administrative and customer service operations supporting the Aerospace webstore.
• Primary contact for customers, responding to inquiries through the Shopify administration portal, email, and telephone ensuring accurate order processing, and providing issue resolution.
• Respond to customer inquiries through telephone and email, providing accurate information, problem resolution, and follow‑up following service standards.
• Receive and place telephone calls that are routine but may require deviation from standard scripts, screens, or procedures to resolve customer needs.
• Process customer orders, service requests, and complaints; respond directly or route inquiries to sales representatives or technical/service departments.
• Maintain detailed and current knowledge of PPG Aerospace products, services, and webstore functionality.
• Analyze customer service trends and needs and communicate findings to sales, service, and technical teams to support continuous improvement.
• Maintain customer and order data using QAD and other relevant computerized data entry systems.
• Support administrative responsibilities related to the Aerospace webstore, including order tracking, documentation, and system coordination.
• Ensure compliance with internal procedures, quality standards, and customer service policies.
• Collaborate with internal departments to ensure and accurate resolution of customer issues.