Senior Security Analyst, Tanium
UltraViolet Cyber
ITSMJamfLinuxMacOSPythonServiceNow
IT Systems Administrator
Postman
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMJamfServiceNow
About the role
- Provide support to remote and on-site users: onboarding, installing/upgrading software, hardware setup, and configuring systems, workstations, and applications
- Troubleshoot and resolve endpoint issues and investigate/diagnose problems efficiently, coordinating with engineers or 3rd parties as needed
- Set up workstations within offices and assist with day-to-day operations for Postman’s Global IT infrastructure
- Design, architect, and administer enterprise-wide productivity and collaboration applications (GSuite, Zoom, Slack, Atlassian, Okta)
- Create and update knowledge base articles and self-service documentation
- Manage account lifecycle from new hires to deactivations and design scalable identity and access management solutions and processes
- Ensure SLAs are defined and met relative to workload volumes
- Independently research and deploy business and technical solutions into production infrastructure
- Work closely with team members across departments and time zones and propose new services to IT leadership to maximize productivity
Requirements
- 3 to 5 years of experience working with productivity and collaboration toolsets
- Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS
- Experience using ITSM tools for ticket tracking (Jira, ServiceNow, etc.)
- Strong technical troubleshooting abilities and ability to perform in-depth research for complex technical issues
- Experience with account lifecycle management and identity/access management design and implementation
- Experience administering enterprise collaboration apps (GSuite, Zoom, Slack, Atlassian, Okta)
- Strong written and verbal communication skills
- Strong time management and organization skills; able to prioritize multiple requests effectively
- Highly self-motivated, proactive, and able to work independently
- Willingness/ability to be onsite in Bangalore three days a week
Benefits
- pay-on-performance philosophy
- flexible schedule
- full medical coverage
- flexible PTO
- wellness reimbursement
- monthly lunch stipend
- wellness programs (physical and mental health)
- frequent team-building events
- donation-matching program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingaccount lifecycle managementidentity managementaccess managementtechnical researchsoftware installationhardware setupsystem configurationendpoint issue resolutioncollaboration application administration
Soft skills
written communicationverbal communicationtime managementorganizationself-motivationproactivityindependencecollaborationprioritizationproblem-solving
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