BA/Scrum Master
ARETUM
Founding UX Researcher
Posh Properties
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $140,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead end-to-end research efforts across the attendee and organizer journeys, from exploratory studies to usability testing.
- Translate research findings into actionable insights that directly shape product strategy and prioritization.
- Develop a deep understanding of Posh's diverse user base through qualitative and quantitative methods, including interviews, surveys, diary studies, and data analysis.
- Partner with product managers, designers, and engineers to define hypotheses, select methodologies, and embed research into the product development process.
- Create artifacts (personas, journey maps, opportunity frameworks) that help teams internalize and act on user needs.
- Evangelize user-centered thinking across the organization, helping teams balance business goals with user impact.
- Build and scale Posh’s research function from the ground up, establishing lightweight processes and practices that enable a small, fast-moving team to learn quickly.
- Work in-person at Posh's New York City SoHo office to ensure attendee and organizer experience reflects user needs.
Requirements
- 5+ years of UX research experience, with a strong portfolio demonstrating impact on product direction and outcomes.
- Experience as a first or early researcher at a company, comfortable building research programs, tools, and processes from scratch.
- Expertise in a range of research methods and the ability to select the right approach for the right question.
- Experience synthesizing and communicating complex insights in ways that inspire clarity and alignment across teams.
- Comfortable working in a startup environment—adaptable, resourceful, and excited to build structure where none exists.
- Strong collaboration skills, with the ability to influence product and design decisions at both strategic and tactical levels.
- Experience in consumer, social, or marketplace products a plus, especially in spaces that bring people together offline.
- Proficiency with qualitative and quantitative methods including interviews, surveys, diary studies, and data analysis.
