Posh Properties

Customer Success Manager

About POSH: We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges across our lives.
Posh enables anyone to become an event organizer, build a community around their followers, and bring people together in person to cultivate real-world human connections. Founded by event enthusiasts and college dropouts, we’ve built the ultimate tools for creating, marketing, and monetizing in-person communities globally. In just three years, Posh has grown to a team of 60, expanded to 5M+ users, secured $40m in venture funding, and facilitated over $220M in transactions.
About The Role: As a Scaled Success Manager at Posh, you’ll own the success of thousands of emerging and growth-stage event organizers through scalable programs, systems, and strategies. You’ll drive key metrics like activation, conversion, retention, and resurrection through data-informed, tech-touch engagement. You’ll also help us identify high-potential organizers and nurture their growth.
This is not a traditional CSM role. You’ll be part systems builder, part operator, part strategist. The role blends automation, content, community, and data to scale organizer success.
You will be the engine behind thousands of organizers achieving their first paid event, crossing their first $1K or $10K milestone, or returning to the platform after churn.
What You'll Learn & Achieve: Onboard & Activate Organizers: Build relationships with new organizers, spark early momentum, and guide them through key platform actions, from launching their first event to selling their first ticket and growing their business.
Scale Lifecycle Success: Own the whole journey from onboarding to resurrection, using automation, content, and data-informed playbooks to support organizers at every growth stage.
Automate with Intent: Build high-impact lifecycle flows across email, in-app, and CRM systems using tools like Vitally, Zapier, and Iterable, triggering the right message at the right time.
Prioritize with Data: Segment your portfolio into cohorts (new, high-potential, at-risk, churned), and apply the right mix of touch points and interventions to move each group forward.
Drive Growth Experiments: Launch and iterate on programs like activation competitions, feedback loops, and conversion nudges, partnering closely with Product, Marketing, and Data.
Turn Feedback into Features: Channel scaled insights into actionable product improvements and educational content, directly shaping the platform experience.
Track & Optimize Performance: Use dashboards to track key performance indicators like NPS, NRR, GMV, and conversion rates to spot trends, reduce churn, and uncover growth opportunities.

Full-stack Engineer

We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges across our lives.
Human connection is lost. Posh is a beacon guiding us back.
Posh enables anyone to become an event organizer, build a community around their followers, and bring people together in person to cultivate real-world human connections.
At POSH, you’ll drive the technical strategy and shape the systems that connect millions of people through live events.
As a Staff Engineer, you’ll lead high-impact, cross-functional projects, influencing architecture, product direction, and organizational standards.
This is an in-person position at our New York City office in the heart of SoHo, where you’ll play a pivotal role in revolutionizing how people connect in the real world.

Staff Software Engineer

Technical Recruiter

• Strategic Talent Acquisition: Collaborate with the Director of People & Talent to execute on our headcount plan for the rest 2025 and plan for 2026, aligning talent acquisition with Posh's growth objectives.
• Candidate Sourcing and Engagement: Conduct proactive outreach and manage the recruitment process to maintain a pipeline of exceptional candidates for high-impact roles, upholding a high standard for talent.
• Process Optimization: Use data-driven insights to refine processes, enhance efficiency, and create scalable strategies that support the development of a world-class team.
• Stakeholder Partnership: Serve as a trusted advisor to department heads and hiring managers, playing a meaningful part in the hiring process for our most high-leverage roles.
• Talent & Employer Brand: You will manage the careers page, ensure consistent company descriptions across all roles, and collaborate with Marketing to create engaging hiring landing pages that showcase ‘Life at Posh.’
• International Engagement: Manage the end-to-end sponsorship process for international candidates with help from company counsel.

Customer Success Manager

Staff Software Engineer

Senior Technical Recruiter