Porsche Digital

Product Manager

• Own and continuously evolve the product vision and roadmap, ensuring alignment with company strategy and portfolio priorities.
• Translate business goals, user insights, and data into clear epics, user stories, and acceptance criteria.
• Prioritize and manage the product backlog, making informed trade-offs to maximize value delivery.
• Act as the key product counterpart for engineering, UX/design, data, and stakeholders, ensuring clarity, alignment, and focus.
• Define, track, and act on product success metrics, using data to guide decisions and validate outcomes.
• Gather and synthesize user feedback, market insights, and competitive intelligence to shape product direction.
• Communicate product decisions, priorities, and progress clearly to stakeholders at all levels.
• Proactively identify and manage risks, dependencies, and trade-offs throughout the product lifecycle.
• Contribute at a senior level by driving alignment beyond the team when needed and supporting product excellence across the organization.

Senior Product Owner

Customer Support

• You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services)
• You identify, escalate and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers
• You resolve complex customer inquiries via phone, email, chat or video calls together with our Porsche experts
• You participate in regular training sessions to build expert knowledge of our products and services and to deliver the best possible customer service
• You document all customer inquiries in our in-house CRM tool, thereby supporting the development of the CRH
• You share your ideas and suggestions for improvement with your team
• You stay up to date on all Porsche products and services and are an important part of customer retention

Customer Support Specialist

• You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services)
• You identify, escalate and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers
• You resolve complex customer issues via phone, email, chat or video calls together with our Porsche experts
• You participate in regular training to build expert knowledge about our products and services and to provide the best possible customer service
• You document all customer inquiries in our in‑house CRM tool and thereby support the development of the CRH
• You share your ideas and suggestions for improvement with your team
• You stay up to date on all Porsche products and services and play an important role in customer retention