Porsche Digital

Customer Support

Porsche Digital

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services)
  • You identify, escalate and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers
  • You resolve complex customer issues via phone, email, chat or video calls together with our Porsche experts
  • You participate in regular training to build expert knowledge about our products and services and to provide the best possible customer service
  • You document all customer inquiries in our in‑house CRM tool and thereby support the development of the CRH
  • You share your ideas and suggestions for improvement with your team
  • You stay up to date on all Porsche products and services and play an important role in customer retention

Requirements

  • Excellent verbal and written communication skills
  • Willingness to understand complex automotive products and services
  • Very good German and English skills (additional languages a plus)
  • Motivated and empathetic personality, while also being assertive and confident
  • Well-structured and self-directed working style
  • Relevant customer service experience and knowledge of the automotive industry are a plus
  • Willingness to work shifts (early, mid and late shifts)
  • Willingness to work weekends, including Sundays and public holidays
  • Hybrid working arrangements possible on weekends and public holidays and one day during the week
Benefits
  • New office directly at Adlershof S-Bahn station
  • Dog-friendly office
  • Personal development budget
  • Permanent employment contract
  • 30 days of vacation
  • Attractive salary & bonus
  • Christmas and holiday pay
  • Pension/retirement benefits
  • Subsidy for your BVG public transport ticket
  • Access to our corporate benefits
  • Option for mobility leasing (e.g., JobRad, VW leasing)
  • Referral bonuses for recruiting new talent
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent verbal communicationexcellent written communicationmotivated personalityempathetic personalityassertiveconfidentwell-structured working styleself-directed working style