Porsche Digital

Customer Support Specialist

Porsche Digital

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services)
  • You identify, escalate and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers
  • You resolve complex customer inquiries via phone, email, chat or video calls together with our Porsche experts
  • You participate in regular training sessions to build expert knowledge of our products and services and to deliver the best possible customer service
  • You document all customer inquiries in our in-house CRM tool, thereby supporting the development of the CRH
  • You share your ideas and suggestions for improvement with your team
  • You stay up to date on all Porsche products and services and are an important part of customer retention

Requirements

  • Excellent verbal and written communication skills
  • Willingness to understand complex automotive products and services
  • Very good German and English skills (additional languages are an advantage)
  • Motivated and empathetic personality, while also assertive and self-confident
  • Well-structured and self-reliant way of working
  • Relevant experience in customer service and knowledge of the automotive industry are a plus
  • Willingness to work shifts (early, middle and late shifts)
  • Willingness to work weekends, including Sundays and public holidays
Benefits
  • New office directly at Adlershof S-Bahn station
  • Dog-friendly office
  • Personal development budget
  • Permanent employment contract
  • 30 days of annual leave
  • Attractive salary & bonus
  • Christmas and holiday pay
  • Pension and insurance benefits
  • Subsidy for your BVG (public transport) ticket
  • Access to our corporate benefits program
  • Option for mobility leasing (e.g., JobRad, VW leasing)
  • Referral bonuses for recruiting new talent
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent verbal communicationexcellent written communicationmotivated personalityempathetic personalityassertiveself-confidentwell-structuredself-reliantcustomer service experience