Senior Technical Recruiter
hims & hers
Job Level
SeniorLead
About the role
- Drive operational excellence across engineering and product teams by gathering, interpreting, and correlating data from systems (Jira, Jira Product Discovery, Jellyfish, Pendo)
- Develop and communicate a clear product vision aligned with company goals and market trends
- Identify opportunities for product innovation and differentiation
- Work closely with stakeholders to gather and analyze requirements, user needs, and use cases and translate them into product specifications and user stories
- Define and prioritize product features and enhancements; create product roadmaps and manage the backlog
- Provide guidance and support to engineering teams throughout development lifecycle; share stakeholder feedback and usage insights
- Coordinate product launches and go-to-market strategies with marketing and sales teams
- Establish KPIs and metrics, monitor product performance, gather customer feedback, and iterate on features
- Conduct market research and analysis to identify new opportunities and potential threats
- Lead and collaborate with cross-functional teams including engineering, design, marketing, customer success and sales
- Champion the voice of the customer through surveys, interviews, usability tests, and other research methods
- Assist with product enablement including training programs, documentation libraries, and knowledge-sharing sessions
Requirements
- Data-oriented, with proven ability to leverage analytics to inform product strategy and prioritize features
- Passion for innovation with a relentless drive to deliver best-in-class products
- Exceptional strategic thinking and problem-solving abilities
- Strong interpersonal and communication skills, with the ability to inspire and influence cross-functional teams and stakeholders
- Sound judgment and willingness to make timely decisions
- Ability to switch seamlessly between creative and analytical thinking
- Bachelor’s degree in business, computer science, web development, or related field (or equivalent combination of education and relevant experience/training)
- 8+ yrs experience in a SaaS or equivalent organization
- 5+ years of Product Management experience working directly with customers
- Experience in an agile software development environment with a proven track record in successful product delivery
- Experience collaborating with customers, sales, customer success, support, professional services, security, marketing, and other teams at a high-growth SaaS technology company
- Experience directly or indirectly leading and influencing teams to solve complex problems
- Experience working in a multi-location environment across time zones
- Knowledge across multiple functional areas such as product management, engineering, UI, sales, customer support, or marketing
- Experience leveraging tools like Jira, Jira Product Discovery, Jellyfish, and Pendo
