Poppulo

Solutions Engineer

• Investigate, troubleshoot and support, logic and flows that integrate our product with customers internal data systems
• Helping customers to understand technical solutions required to integrate Poppulo with their internal systems
• Becoming a subject matter expert on the relevant areas of responsibility
• Document technical specifications - ensuring knowledge and configurations are captured efficiently
• Working with customers and other team members to identify innovative API solutions
• Identifying consultancy opportunities where value can be given to customers
• Coordinating technical troubleshooting activities with customer teams and platform teams
• Providing third-level support to the Poppulo customer support team
• Managing high volumes of Support escalation tickets and implementing sold services and upgrades

Customer Integration Engineer

• Helping customers to understand technical solutions required to integrate Poppulo with their internal systems
• Investigate, architect, and build new logic and flows that integrate our product with customers internal data systems
• Producing and extending solutions, technical specifications and related documentation
• Coordinating technical onboarding activities with customer project managers and IT stakeholders
• Becoming a subject matter expert on the relevant areas of responsibility
• Working with customers and other team members to identify innovative API solutions
• Identifying consultancy opportunities where value can be given to customers
• Providing third-level support to the Poppulo customer support team
• Hold scoping calls and conversations with customers to help sell additional solutions to them
• Managing high volumes of Onboarding, Support escalation tickets and implementing sold services and upgrades.

Integration Engineer

General Counsel

• Lead the drafting, review, and negotiation of commercial agreements
• Serve as the primary legal partner for sales and procurement on contract strategy
• Develop and maintain templates, playbooks, and contracting standards
• Provide practical, business-oriented legal advice across operational matters
• Identify legal risks early and recommend solutions aligned with commercial objectives
• Support corporate governance and entity management
• Advise on employment-related issues including policies and relations
• Assist with legal compliance programs and risk management

Senior Associate Counsel

Support Engineer

• Provide responsive, technical support to customers through chat, email, phone, and screen sharing.
• Help users troubleshoot and resolve a variety of software and platform-related issues.
• Clearly document the steps taken to solve problems and keep track of progress for team visibility and hand-off.
• Build your knowledge of Poppulo’s products, services, and tools so you can offer more in-depth support over time.
• Collaborate with teammates to share knowledge, improve processes, and support a positive customer experience.
• Stay organized and follow up on open issues to ensure nothing falls through the cracks.
• Work flexible hours, to support our global customer base.
• Complete customer-required background checks.
• Take on other tasks or projects as needed to support the team.

Customer Integration Engineer

Integration Engineer

Senior Associate Counsel

Technical Support Engineer, Tier 1