Political Asylum Lawyers

Business Operations

• Review workflows for errors, gaps, duplicated steps, and inefficiencies; propose fixes
• Build and document processes, SOPs, checklists, instructions, and process guides
• Create screen captures and training videos
• Test changes before and after production release
• Administer and configure platforms including Asana, ActiveCampaign, HubSpot, Google Workspace, Zapier, and Make
• Build, maintain, and troubleshoot automations, templates, task routing, and email sequences
• Resolve or escalate staff questions about systems, access, and workflows
• Work with software vendors to resolve platform problems
• Provision and adjust user access and maintain system continuity
• Conduct operational audits and score work against standards
• Identify recurring errors and recommend retraining, process, form, or automation changes
• Compile, clean, normalize, validate, and report operational data
• Produce reports on volume, processing time, workload, quality, and capacity
• Administer systems and access for new-hire onboarding
• Prepare onboarding projects, credentials, and role-specific materials
• Train employees and deliver refresher training
• Coordinate shared processes with Legal, Finance, Setup, Correspondence, Reception, and other teams
• Communicate operational changes and support rollouts, office-specific procedures, and special projects
• Review and score candidate assessments for operational hiring when asked

Business Operations Specialist

General

• Review and manage scanned mail and email correspondence daily.
• Apply firm-specific handling instructions to determine the appropriate course of action for each item.
• Notify relevant personnel about important or time-sensitive correspondence.
• Ensure all mail processing is completed according to the firm's procedures and protocols.
• Update internal calendars by adding events and deadlines based on correspondence.
• Send timely email notifications to clients and personnel regarding updates and deadlines.
• Ensure all information is entered accurately into internal systems to avoid missed deadlines.
• Serve as the primary point of contact for correspondence-related inquiries within the firm.
• Collaborate with other departments by providing timely notifications and updates.
• Ensure smooth, clear communication around mail processing to support operational needs.
• Provide cross-departmental support to assist other teams with projects or initiatives, as needed.
• Support the creation and enhancement of company protocols and processes.

Correspondence Specialist

Operations

• Coordinate with attorneys, both in-house and contractor, to ensure every interview and hearing on the firm’s calendar is covered, managing busy calendars and availability across multiple time zones
• Call clients in both English and Spanish to gather information, provide updates, schedule appointments, and ensure they remain engaged throughout their case development
• Accurately prepare and submit attorney appearance forms for each interview, within strict deadlines, to asylum offices, clients, and attorneys
• Serve as the primary liaison between clients and attorneys, ensuring clear communication flows in both directions and all parties stay informed of case developments and requirements
• Maintain detailed tracking systems to ensure no critical deadlines are missed and all submissions are completed on time
• Proactively identify potential issues or bottlenecks in case progression and communicate with teammates to resolve problems before they impact deadlines or client service
• Perform various coordination and other administrative tasks, as assigned

Business Operations Specialist

Correspondence Specialist

Case Operations Coordinator