Business Operations Specialist

Political Asylum Lawyers

Remote Business Operations Specialist improving processes, systems, audits, and reporting for a Houston-based asylum law firm. Supporting onboarding, training, automation, and cross-department operations.

Posted 8/4/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSenior💰 $2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process documentation, operational audits, and training development, with a strong focus on data management and automation across platforms. Proficient in both English and Spanish, ensuring effective communication and collaboration across diverse teams.

Highest-signal resume keywords

Advanced ExcelGoogle SheetsActiveCampaign AdministrationSOP WritingZapier Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationOperational AuditsData ValidationTraining DevelopmentAutomation TroubleshootingReport GenerationTask ManagementWorkflow OptimizationData CleaningUser Access Provisioning

Soft Skills

Attention to DetailJudgment with Confidential InformationAbility to Manage Competing PrioritiesVersatilityCollaboration Across Departments

Tools & Technologies

AsanaActiveCampaignHubSpotGoogle WorkspaceZapierMakeClaude Cowork

Industry Keywords

Operational EfficiencyProcess ImprovementTraining MaterialsOnboardingClient Confidentiality

About the role

Key responsibilities & impact

Review workflows for errors, gaps, duplicated steps, and inefficiencies; propose fixes
Build and document processes, SOPs, checklists, instructions, and process guides
Create screen captures and training videos
Test changes before and after production release
Administer and configure platforms including Asana, ActiveCampaign, HubSpot, Google Workspace, Zapier, and Make
Build, maintain, and troubleshoot automations, templates, task routing, and email sequences
Resolve or escalate staff questions about systems, access, and workflows
Work with software vendors to resolve platform problems
Provision and adjust user access and maintain system continuity
Conduct operational audits and score work against standards
Identify recurring errors and recommend retraining, process, form, or automation changes
Compile, clean, normalize, validate, and report operational data
Produce reports on volume, processing time, workload, quality, and capacity
Administer systems and access for new-hire onboarding
Prepare onboarding projects, credentials, and role-specific materials
Train employees and deliver refresher training
Coordinate shared processes with Legal, Finance, Setup, Correspondence, Reception, and other teams
Communicate operational changes and support rollouts, office-specific procedures, and special projects
Review and score candidate assessments for operational hiring when asked

Requirements

What you’ll need

Committed to helping immigrants secure their future in the United States through asylum
Fluent Spanish and English, written and spoken, at a professional level
Advanced Excel and Google Sheets, including pivot tables, lookups, conditional logic, and cleaning large or messy data sets
Experience building recurring reports from raw data and validating results
Hands-on CRM or marketing automation administration experience, preferably ActiveCampaign or HubSpot
Experience with automations in Zapier, Make, Google Apps Script, Claude Cowork, or a comparable platform
Experience with a task or project-management platform, preferably Asana
Experience writing SOPs or work instructions
Experience creating training materials and training employees, including written guides and screen recordings
Exceptional attention to detail
Ability to manage competing priorities and urgent interruptions
Excellent judgment with confidential client, legal, financial, and employee information
Comfort working on undefined problems without an obvious escalation point
Ability to work across departments without formal authority
Organization and ability to perform with minimal supervision
Versatility and willingness to take on changing responsibilities
Resume and cover letter must be submitted in English and PDF format

Benefits

Comp & perks

11 U.S. federal holidays off (paid) regardless of your location
Week between Christmas and New Year's — office closed, fully paid
Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws
Three weeks of paid vacation annually
Comprehensive training program
Mentorship and collaboration
Career advancement paths
Work from anywhere within Argentina
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job