Manager, Engagement Management
BioCatch
eCommerce Associate Account Manager
PODEAN
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage day-to-day operations for smaller client accounts on Amazon, serving as the primary point of contact.
- Support senior account managers with execution and delivery for larger accounts, including reporting, project tracking, and client communication.
- Support the development and execution of client account plans, focusing on growth strategies within the Amazon ecosystem.
- Partner with internal teams (media, content, data, retail) to help ensure client goals and deliverables are executed on time and within scope.
- Develop a solid understanding of the Amazon ecosystem, growth levers, and Podean’s offerings to contribute to client strategies and recommendations.
- Analyse client, company, and category data to provide insights and support the development of growth opportunities.
- Prepare and deliver regular account updates, performance reports, and insights to internal stakeholders and clients.
- Identify opportunities to introduce or upsell relevant products and services to enhance client satisfaction and business outcomes.
- Participate in client calls and internal meetings, providing updates and preparing materials as needed.
- Help maintain client scope by tracking deliverables, managing timelines, and supporting expectation setting.
- Contribute to team initiatives such as knowledge sharing, process documentation, and trainings.
- Stay current with Amazon policies, platform updates, marketplace trends, and industry best practices.
Requirements
- 1–3 years of experience in eCommerce account management, with direct Amazon account experience required.
- Strong organisational and project management skills; ability to manage multiple priorities with attention to detail.
- Excellent communication skills, both written and verbal, with an ability to adapt style to different audiences.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Collaborative team player with a proactive approach to problem-solving and client support.
