Senior Client Partner Consultant
Sun Life
Health Client Manager
Alight Solutions
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $54,000 - $90,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Ongoing relationship with clients and maintain regular communication with key client stakeholders.
- Evaluating, managing, and resolving complex operational and technical challenges.
- Understanding our technology solutions to better serve client needs.
- Organizing, plan, and lead both internal and external meetings effectively.
- Coordinating with clients and the health pro team.
- Ensure all required materials for health pro delivery have been received
- Demonstrating value effectively and establish appropriate expectations with the client regarding navigation service delivery
- Collaborating with Health Navigation Team Manager to understand and resolve complex customer and client escalations
- Serving as a Subject Matter Expert for service-specific and common client requirements.
- Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
- Executing the solution roadmap for the client.
- Developing domain and operational expertise within the client team
Requirements
- 2 years client management experience, or 3 years’ experience in a client management role and Bachelor’s
- Able to work effectively in a team environment
- Able to demonstrate Written and verbal communication skills
- Able to learn continually in a changing environment
- Develop critical thinking and problem-solving skills
- Able to efficiently organize work activities to meet deadlines
- Able to effectively manage client relationships
