Customer Engagement Manager
Starling Bank
CRM Specialist, HubSpot
Pod Point
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £60,000 - £70,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as the internal HubSpot owner, ensuring the platform supports all customer-facing teams across marketing, sales, service, and customer success
- Translate business requirements into scalable HubSpot solutions, workflows, and system configurations
- Define and maintain a HubSpot roadmap aligned with company growth and strategic goals
- Monitor new HubSpot releases, evaluating and implementing features that improve efficiency and adoption.
- Lead discovery workshops with stakeholders to capture requirements and pain points
- Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards
- Oversee data quality through cleansing, deduplication, enrichment, and governance
- Manage integrations (native and custom) to ensure seamless data flow across systems
- Deliver structured UAT/SIT testing pre-rollout and monitor adoption post-launch
- Continuously improve lead management, pipeline visibility, and customer success handoffs.
- Act as the go-to HubSpot expert across sales, marketing, and operations teams
- Translate technical solutions into clear, business-friendly communication for all stakeholders
- Deliver tailored training sessions, onboarding guides, and best-practice playbooks
- Provide senior leadership with KPI, ROI, and system performance reporting.
- Maintain up-to-date HubSpot documentation (architecture, workflows, data models)
- Ensure GDPR compliance and data management standards across the platform
- Establish HubSpot usage guidelines and enforce best practice playbooks
- Coach teams on HubSpot functionality and adoption of new features.
- Identify opportunities to automate and streamline processes across the customer journey
- Explore AI and other innovations within HubSpot to improve efficiency
- Monitor adoption metrics, proactively closing gaps in usage or reporting accuracy
- Champion a culture of continuous learning and platform optimisation across the business.
Requirements
- Deep HubSpot expertise (Sales Hub, Marketing Hub, Service Hub; Operations Hub a plus)
- Proven experience implementing and scaling HubSpot in mid-market or enterprise environments
- Strong workflow automation and process design experience within HubSpot
- Data management expertise (imports, mapping, deduplication, cleansing, governance)
- Analytical mindset with ability to design and interpret dashboards and performance reports
- Strong stakeholder management and communication skills
- Experience delivering training and driving CRM adoption
- Experience managing HubSpot integrations (native or API-based).
- Even better, but not essential, if you have:
- HubSpot certifications (Solutions Architecture, Marketing Software, Sales Hub Implementation)
- Experience with HubSpot Operations Hub, advanced data sync, and custom workflows
- Familiarity with APIs or iPaaS tools (Zapier, Workato, Tray.io)
- Experience embedding AI into HubSpot workflows (forecasting, QA, content generation)
- Background in consultancy (requirements gathering, workshops, structured delivery)
- Change management or CRM adoption program experience.
Benefits
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Salary Sacrifice EV Scheme and free Pod Point
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HubSpotworkflow automationdata managementdashboard designperformance reportingCRM adoptionAPI managementdata cleansingdata governanceprocess design
Soft skills
stakeholder managementcommunicationanalytical mindsettraining deliverycoachingcontinuous learningproblem-solvingleadershipcollaborationchange management
Certifications
Solutions ArchitectureMarketing SoftwareSales Hub Implementation
