Customer Success Associate
Doctify
Enterprise Customer Success Manager
birdie
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £73,000 - £80,000 per year
Job Level
Mid-LevelSenior
About the role
- Be the strategic, embedded partner for our largest and most complex clients
- Drive maximum value from the Birdie platform by embedding technology into clients' business strategies
- Manage a varied portfolio of clients, including critical, high-value enterprise accounts and medium/smaller partners
- Build strong, multi-level relationships from C-level executives to frontline staff
- Lead regular strategic review meetings to align Birdie with client business goals
- Drive adoption and value by coaching partners to use all of Birdie's functionality
- Design and lead strategies that improve partner retention and identify expansion opportunities
- Communicate product updates and guide clients to maximize value from new features
- Serve as the Voice of the Customer to influence product and engineering decisions based on client feedback
Requirements
- Strong Enterprise Customer Success or Strategic Account Management experience, specifically working with C-level stakeholders in complex organisations
- Direct experience from the social care sector
- Great project management skills with a proven ability to handle complexity, managing several high-priority partner initiatives at the same time
- Excellent communicator with the ability to build strong relationships - engaging effectively with stakeholders at all levels
- Friendly, empathetic, and genuinely helping partners deliver high quality care to their clients
- Excited by pace, ambiguity, and the chance to shape things from the ground up
- Values autonomy, radical honesty, and building great things with great people
Benefits
- Competitive base salary, reviewed against benchmarks annually
- Generous stock options - because we’re building this together
- Bi-annual performance cycles with individual compensation reviews
- Annual personal learning budget and access to training, coaching and mentorship
- Time and space for growth - you set your development goals, we back them
- Hybrid working - 2 days per week in our incredible London HQ
- Budget to set up your home workspace
- Regular in-person meetups, socials and offsites
- 33 days holiday (25 days + public holidays)
- Extra day off on your birthday (use it whenever you like!)
- Company shutdown between Christmas and New Year
- 2 volunteering days each year to give back to causes that matter
- Industry leading paid primary and secondary caregiver leave
- 5 paid days for fertility treatments for those who need it
- Private health insurance with AXA
- Wellbeing perks via Happl (gym discounts, mental health support, and more)
- Cycle to work scheme
- 4% employer pension contribution when you contribute 5% (UK)
- A deeply human, radically transparent culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Enterprise Customer SuccessStrategic Account ManagementProject Management
Soft skills
CommunicationRelationship BuildingEmpathyAutonomyRadical Honesty
