Customer Success Manager
Contentful
Customer Success Manager
SI-UK Global
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as trusted point of contact for clients and manage day-to-day client communication
- Coordinate delivery of booked packages (web adverts, newsletter banners, sponsored articles, webinars)
- Identify opportunities for renewals and upsells to support revenue growth
- Liaise with Sales, Marketing, and Events to ensure smooth project delivery
- Support project management of bespoke events and act as client liaison during planning and delivery
- Maintain accurate records and sales orders in CRM systems (HubSpot)
- Represent The PIE at virtual, hybrid, and physical events to support clients and Events team
- Support Sales with post-sales communication, renewal discussions and ticket sales
- Track client success through reporting and insights and contribute to KPIs such as retention and satisfaction
Requirements
- Some experience in client relationship management, customer success, or account management (internship or entry-level experience welcome)
- Strong communication skills
- Strong organisational skills and ability to manage multiple priorities
- Collaborative approach and willingness to learn and take on feedback
- Interest in the international education sector
- Comfortable using CRM software (e.g., HubSpot)
- Proficient with Microsoft Office
- Willingness to travel internationally for events occasionally
- Right to work in the UK (candidates must have the right to work in the UK)
Benefits
- Hybrid working (London, UK | Hybrid other UK locations considered)
- Flexible, collaborative environment
- Supportive culture with opportunities to grow
- Access to industry experts
- Opportunities for professional development and career progression
- Occasional international travel to attend events
- Inclusive and diverse workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsorganisational skillscollaborative approachability to manage multiple prioritieswillingness to learnability to take on feedback