SI-UK Global

Customer Success Manager

• Act as trusted point of contact for clients and manage day-to-day client communication
• Coordinate delivery of booked packages (web adverts, newsletter banners, sponsored articles, webinars)
• Identify opportunities for renewals and upsells to support revenue growth
• Liaise with Sales, Marketing, and Events to ensure smooth project delivery
• Support project management of bespoke events and act as client liaison during planning and delivery
• Maintain accurate records and sales orders in CRM systems (HubSpot)
• Represent The PIE at virtual, hybrid, and physical events to support clients and Events team
• Support Sales with post-sales communication, renewal discussions and ticket sales
• Track client success through reporting and insights and contribute to KPIs such as retention and satisfaction