birdie

Customer Success Manager

• Be the strategic, embedded partner for our largest and most complex clients
• Drive maximum value from the Birdie platform by embedding technology into clients' business strategies
• Manage a varied portfolio of clients, including critical, high-value enterprise accounts and medium/smaller partners
• Build strong, multi-level relationships from C-level executives to frontline staff
• Lead regular strategic review meetings to align Birdie with client business goals
• Drive adoption and value by coaching partners to use all of Birdie's functionality
• Design and lead strategies that improve partner retention and identify expansion opportunities
• Communicate product updates and guide clients to maximize value from new features
• Serve as the Voice of the Customer to influence product and engineering decisions based on client feedback

Enterprise Customer Success Manager