Customer Success Associate

Doctify

full-time

Posted on: 10/1/2025

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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JuniorMid-Level

About the role

Building relationships with within our portfolio of healthcare consultants in the UK
Conducting client meetings over the phone and virtually
Acting as a trusted advisor, advocating client needs across our client base and internally
Conveying best practice examples that drive engagement and ROI
Developing strong relationships with our internal teams to support your accounts

You will have a keen interest in the customer success space, no professional experience is required for this role
You love tackling difficult challenges, with a positive attitude and always strive to find the best solution
You have a commercial-focused mindset
You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring
You possess natural communication skills, and you are not afraid of phone and virtual engagement

Benefits

28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
2 weeks of remote work annually (within 3-hour time zone of HQ)
Hybrid working model
Enhanced Parental Leave
2 weeks Peternity Leave to welcome your newest furry family member
Medicash health cash plan
Competitive, benchmarked compensation
3-month immersive onboarding experience
Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
Clear internal mobility pathways to accelerate your career
Daily team huddles to connect, share wins and spark ideas
Regional Lunch Clubs & team socials powered by our Fun Police
Quarterly Doctifier nominated Impact Awards
Employee referral bonus: £700 (or local equivalent) per hire