Technical Support Engineer
PayNearMe
Salary
💰 $31,000 - $54,500 per year
Job Level
Mid-LevelSenior
About the role
- Executes varied transactions/processes utilizing standard procedures
- May have specific responsibility for one or multiple specialized products or functional areas
- May have responsibility for large, complex and sensitive assigned accounts or portfolio
- Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures
- Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
- Identifies and may resolve exceptions; escalates appropriately
- May interact with customers and have assigned accounts or portfolio
- Ensures the appropriate materials and documentation are available to complete transactions
- Provides responses and documentation to inquiries and ad hoc requests
- Completes research and provides feedback on workflow and work received
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Requirements
- Analytical Thinking
- Capital Management
- Compliance Requirements
- Documentations
- Due Diligence
- Loan Documentation
- Regulatory Compliance
- Risk Mitigation Strategies
- Accuracy and Attention to Detail
- Decision Making and Critical Thinking
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Products and Services
- Standard Operating Procedures
- 3+ years experience
- Associates degree or equivalent
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered
- No Required Certification(s)
- No Required License(s)
