Senior Loan Support Analyst – Workflow Coordinator
PNC
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Missouri • Ohio • United States
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Salary
💰 $18,000 - $82,550 per year
Job Level
About the role
- Serves as the first line of defense for monitoring incoming notices from Agent Banks and Clients by managing assigned mailboxes.
- Review, save, and route notices accurately to the appropriate Loan Analyst for timely processing.
- Deliver high priority notices to the correct Loan Analyst with exceptional attention to detail, ensuring accurate identification of:
- o Effective date
- o Transaction type
- o Customer name
- Save advance notices using established standard naming conventions in both the shared drive and SharePoint.
- Communicate closely with Loan Analysts to interpret and clarify notices, as Loan Analysts rely on Workflow Coordinators for 100% accuracy.
- Assist Loan Analysts with researching notices and resolving discrepancies as needed.
Requirements
- Highly motivated, driven, and detail oriented professional who thrives in a fast paced, high energy team environment.
- Strong ability to manage high volumes of work while maintaining accuracy under pressure.
- Excellent critical thinking skills with the ability to follow established procedures precisely.
- Strong note taking, organizational, and communication skills.
- Collaborative mindset with a desire to contribute ideas and support innovative solutions.
- Bachelors degree or a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Less than 1 year of professional experience required.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
detail orientedcritical thinkingorganizational skillscommunication skillscollaborative mindsetability to manage high volumes of workability to maintain accuracy under pressurenote takingmotivationdrive
Certifications
Bachelors degreejob specific certification