Field Support Representative, Customer Support
Sidecar Health
Senior Customer Service Representative – Retail Bank Operations
PNC
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $38,000 - $67,600 per year
Job Level
Senior
About the role
- Manage the cash needs of our branch and ATM networks
- Protect the bank from potential fraud
- Identify ways to continually improve our processes
- Handle a fast paced call environment with a myriad of skillsets and systems
- Take incoming service partner, customer, and financial institution calls and answering inquiries regarding questions/escalated matters
- Interact with higher levels within the customer organization
- Document customer interactions and completes service requests to minimize customer effort or additional action
Requirements
- 1+ years of related experience
- Decent knowledge of the banks background processes and their impacts
- Advanced customer service skills
- Reliable working internet and a backup location
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
advanced customer service skillsprocess improvementcommunicationinterpersonal skillsproblem-solvingdocumentation
