Pluxbox

IT Support

• Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata.
• Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
• Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
• Help maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and ensure fixes are effective.
• Escalate complex technical issues to senior IT support staff when necessary.
• Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
• Collaborate with other team members to ensure timely issue resolution and continuous improvement.
• Assist in training users on software usage and best practices to improve efficiency.

IT Support Intern