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Pluxbox

IT Support Intern

Pluxbox

IT support intern providing first-line user support for software issues in a fast-growing IT firm. Assisting with troubleshooting, installations, and maintaining IT infrastructure for renowned media companies.

Posted 7/1/2026internshipHilversum • 🇳🇱 NetherlandsEntry Level💰 €500 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting software-related issues and providing first-line support, with a strong focus on user assistance and collaboration with IT teams. Capable of maintaining software documentation and conducting testing to ensure effective solutions.

Highest-signal resume keywords
Troubleshooting Software IssuesFirst-Line User SupportSoftware TestingExcellent Communication SkillsProficiency in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Understanding of Software ApplicationsSoftware InstallationSoftware ConfigurationSoftware UpdatesProblem-Solving Skills
Soft Skills
Customer Service OrientationDetail-OrientedOrganizational SkillsTime Management SkillsTeam Player
Tools & Technologies
Pluxbox PlatformRadioManagerTicketing System
Certifications & Qualifications
Relevant Academic Program in Computer ScienceSoftware EngineeringInformation Technology
Industry Keywords
IT SupportSoftware DocumentationUser GuidesIT InfrastructureCollaboration

About the role

Key responsibilities & impact
  • Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
  • Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata.
  • Assist users in software installations, configurations, and updates.
  • Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
  • Collaborate with development and IT support teams to identify recurring software issues and suggest improvements.
  • Help maintain and update software documentation and user guides.
  • Conduct software testing to reproduce issues and ensure fixes are effective.
  • Escalate complex technical issues to senior IT support staff when necessary.
  • Participate in the maintenance of IT infrastructure such as servers, networks, and other systems.
  • Collaborate with other team members to ensure timely issue resolution and continuous improvement.
  • Assist in training users on software usage and best practices to improve efficiency.

Requirements

What you’ll need
  • Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
  • A basic understanding of software applications and their functionalities.
  • Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
  • Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
  • Excellent communication skills and customer service orientation.
  • Ability to work independently as well as part of a collaborative team.
  • Detail-oriented with good organizational and time management skills.
  • Willingness to learn, adapt, and grow in a fast-paced IT environment.
  • EU citizen or valid work permit for The Netherlands.
  • Self-starter, creative, quality results driven, and should be a team player.

Benefits

Comp & perks
  • The freedom and responsibility to develop the platform in a fast and user-friendly way.
  • Space to introduce and develop creative ideas in a startup-like environment.
  • Opportunity to create business software for clients and shape products.
  • Freedom to use the latest technologies to realize the vision.
  • Be part of an enthusiastic, international, multidisciplinary team.
  • An open environment to grow, learn, and develop.
  • Work closely with renowned international clients.
  • Chance to keep learning and evolve within a growing organization.
  • A nice workplace in Hilversum.
  • Nice stipend.
  • Outstanding working atmosphere.
  • Great coffee and unlimited soft drinks.
  • Being part of a motivated team of professionals.
  • Beers and virtual games events.