Customer Success Engineer
CARTO
CloudSQL
Director, Technical Customer Success
Plentiful.ai
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
PythonSQL
About the role
- Lead and scale Technical Customer Success team as player-coach
- Design scalable implementation playbooks and refine onboarding processes
- Own technical escalations; dive into SQL and Python-based issues
- Forge feedback loops with Product and Engineering to influence prioritization
- Partner with Account Management and Sales to ensure delivery and identify expansion
- Measure success and own KPIs like time to value and technical issue resolution time
- Serve as senior technical point of escalation and ensure clear communication during complex implementations
Requirements
- 8+ years in Solutions Engineering, Implementation, Technical Account Management, or related field
- 4+ years in management roles scaling a technical, customer-facing organization
- Proven player-coach experience (lead, manage, hire, step in for technical issues)
- Strong people management and team-building experience
- Demonstrated ability to track, interpret, and act on KPIs
- Ability to explain complex technical problems to technical and non-technical stakeholders
- Experience in the healthcare industry (data quality management, prior authorizations, benefits verification)
- Proficient in SQL
- Experience with APIs and/or FHIR integrations (JSON, HL7, XML)
- [Nice to Have] Familiarity with code (Python, YAML, etc.)
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability as senior technical escalation point and represent company externally
- Ability to work collaboratively across functions
- Highly organized, manage multiple accounts, prioritize independently
