Plentiful.ai

Account Executive

• Lead solution discovery and needs assessment across active sales cycles to align customer priorities with Plenful’s capabilities
• Partner with Sales to co-own deal strategy, shaping value narratives and competitive positioning for complex and enterprise opportunities
• Design and deliver tailored product demos and workflow walkthroughs that clearly communicate business impact and ROI
• Act as a trusted advisor on pharmacy operations, intake automation, prior authorization, and 340B workflows to guide buying decisions
• Support pilots and proof-of-concepts to validate business outcomes and accelerate stakeholder confidence
• Capture and translate customer insights into actionable feedback for Product, Marketing, and Sales enablement
• Establish Plenful as the Vendor of Choice by building executive trust, demonstrating value, and driving consensus across buyer groups

Healthcare Sales Consultant

Customer Support

• Proactively monitor account health indicators and engage customers, including regular usage/ROI analysis, business reviews, and on-site customer visits.
• Serve as the primary point of contact for customers, starting at their implementation kick-off call.
• Build and maintain strong, long-lasting client relationships to ensure satisfaction and loyalty.
• Oversee and track the progress of customer implementations for new use cases.
• Work closely with technical team members on back-end configuration to ensure customer success.
• Proactively identify and pursue opportunities for contract expansion by understanding customer needs, aligning them with Plenful offerings, and determining new statement of work terms.
• Set a high standard for clarity, responsiveness, and professionalism in all customer interactions.
• Lead internal process improvement related to customer communication.
• Lead data-driven optimization efforts and analysis to help us better serve our customers and put in the best processes to ensure scalability.

Customer Experience Account Manager

Security Engineer

• Own and maintain Plenful’s compliance roadmap across relevant frameworks (SOC 2, HIPAA, HITRUST)
• Evaluate and consider future certifications; assess relevance and feasibility
• Partner with Engineering and Security to design, document, and test technical and organizational controls
• Coordinate evidence collection, policy reviews, gap assessments, and internal training for audit readiness
• Drive vendor risk management: evaluate security questionnaires, manage relationships with compliance-automation partners
• Perform and maintain company‑wide risk assessments
• Develop and deliver company-wide compliance training
• Respond to customer security questionnaires, RFPs, and due-diligence requests

Compliance & Security Lead

Technical Recruiter

• Own end-to-end recruiting for technical roles across engineering, infrastructure, data, and product-adjacent teams
• Partner closely with engineering leaders to define roles, calibrate scope and seniority, and align on hiring priorities
• Design and execute proactive sourcing strategies for hard-to-fill roles using outbound, referrals, and targeted market mapping
• Screen candidates with a strong technical lens, assessing both depth of expertise and ability to succeed in a startup environment
• Act as a trusted advisor to hiring managers, providing guidance on talent market conditions, compensation expectations, and tradeoffs
• Manage candidate experience from first touch through offer close, ensuring clear communication and strong engagement
• Drive process improvements across candidate outreach, interviewing, calibration, and closing to support fast but thoughtful hiring
• Track pipeline health, identify hiring risks early, and communicate clearly with stakeholders
• Partner with People and Finance Teams to support headcount planning and scalable recruiting practices

Senior Technical Recruiter

DevOps Engineer

• Maintain and evolve alerting so engineers receive clear, actionable signals for anomalies, latency regressions and reliability risks
• Define observability standards across metrics, logs and tracing with a focus on reliability, performance and customer impact instead of vanity data
• Investigate performance bottlenecks across our distributed systems including serverless task execution, containerized services, workflow orchestration and Postgres
• Lead incident response, coordinate root cause analysis and ensure reliability improvements are fully implemented and measured
• Improve the reliability of our distributed task processing, including autoscaling behavior, execution patterns, retry logic, rate limiting and failure isolation
• Support the stability of our serverless pipelines that process high volume workloads across multiple execution layers
• Partner with backend and ML teams on designing resilient mechanisms for scheduling, queueing and workflow execution
• Maintain efficient and predictable resource usage across compute, networking and storage
• Support security and compliance work including patching, audit readiness and vulnerability management
• Participate in the on-call rotation and respond to production incidents quickly and calmly with a focus on restoring stable service and clear communication
• Contribute to blameless postmortems, drive follow through on fixes and ensure learnings are documented for future engineers

Site Reliability Engineer

Financial Planning and Analysis

• Support and scale our go-to-market motion through strong financial analysis, pricing governance, and cross-functional partnership.
• Review and structure sales deals to ensure compliance with pricing, discounting, revenue recognition, and contracting policies, providing guidance that optimizes revenue, mitigates risk, and supports forward deal momentum.
• Support pricing and deal analysis by building and maintaining pricing workbooks and spreadsheets, validating deal economics, evaluating ROI considerations where applicable, and ensuring accuracy across quotes, order forms, and related deal terms for strategic customers.
• Provide end-to-end deal desk support from quote to signature, including quote building, pricing and order form approvals, coordination of non-standard language requests, contract execution, opportunity closure, and ensuring pricing and commercial details are accurately captured across systems.
• Partner cross-functionally with Sales, Customer Success, Finance, Legal, and others to streamline the deal process, resolve deal blockers, and deliver timely, high-quality support.
• Drive continuous improvement through financial analysis by monitoring go-to-market performance and pricing trends, identifying opportunities to strengthen commercial economics and execution efficiency, and partnering with GTM teams to ensure alignment with financial policies and objectives.

Deal Desk Finance Analyst – Lead

Product Operations

• Design and own the end-to-end operational workflows that support Plenful’s product assets
• Establish industry-leading standards for data research, quality, freshness, and governance across internal systems
• Source, interpret, and structure data from unstructured or semi-structured inputs
• Partner with Product and Engineering to translate real-world healthcare complexity into clear product requirements and usable system inputs while identifying gaps, inconsistencies, and edge cases
• Act as a connective layer between Product, R&D, Engineering, and Operations, ensuring priorities are aligned and execution is unblocked
• Identify opportunities to automate, systematize, or improve manual workflows as Plenful grows
• Own timelines and delivery for product operations initiatives

• Proactively monitor account health indicators and engage customers
• Serve as the primary point of contact for customers
• Build and maintain strong, long-lasting client relationships
• Oversee and track progress of customer implementations for new use cases
• Proactively identify and pursue opportunities for contract expansion
• Set a high standard for clarity, responsiveness, and professionalism in all customer interactions
• Lead data-driven optimization efforts and analysis