Plentiful.ai

Customer Support

• Proactively monitor account health indicators and engage customers
• Serve as the primary point of contact for customers
• Oversee and track the progress of customer implementations
• Proactively identify and pursue opportunities for contract expansion
• Set a high standard for clarity, responsiveness, and professionalism in all customer interactions
• Lead data-driven optimization efforts and analysis

Customer Experience Account Manager

Full-stack Engineer

• Design and build systems that power our automations platform.
• Own major components for processing automated workflows.
• Collaborate closely with DevOps, ML/AI, Customer Success, and UX teams.
• Contribute to the design and evolution of our workflow automation system.
• Implement scheduling, queuing, rate limiting, and retry logic.
• Build components for state tracking, error handling, and cleanup across distributed tasks.
• Enhance observability, structured logging, and deployment automation with DevOps.
• Maintain integrations with SFTP, email, databases, spreadsheets, and REST APIs.
• Develop file processing pipelines handling high data volumes.
• Create and maintain webhook handlers, polling services, and event-driven workflows.
• Own complex backend projects from design through deployment.
• Participate in architectural discussions and help drive maintainability standards.
• Mentor junior engineers through code reviews and technical discussions.
• Participate in incident response and postmortems with a focus on prevention.

Senior Software Engineer, Automations

Pharmacist

• Serve as a pharmacy domain expert in enterprise sales meetings, supporting complex deals with large health systems and pharmacy organizations.
• Lead or support conversations focused on 340B operations and/or intake and prior authorization workflow.
• Provide value and partnership with pharmacy executives by speaking fluently about operational realities, regulatory considerations, and workflow pain points.
• Collaborate with Sales to shape deal strategy, respond to detailed pharmacy-specific questions, and support late-stage deal acceleration.
• Partner with our SVP Pharmacy on strategy and prioritization of new offerings and solutions

Customer Experience Account Manager

Senior Software Engineer, Automations

VP, Pharmacy