Plentiful.ai

Full-stack Engineer

• Build integrations across healthcare systems
• Design, build, and maintain integrations between Plenful and external systems such as EMRs (Epic, Cerner, Athena), payors, wholesalers, and other healthcare platforms
• Develop and maintain REST API integrations and data pipelines between systems
• Work with healthcare data formats including EDI X12, FHIR, and other structured data interfaces
• Build and manage interfaces for claims, payor/PBM systems, and other transaction-based workflows
• Own data flow and decisioning
• Pull, transform, and process data from multiple external systems
• Enable downstream decision-making and automation based on integrated data
• Ensure reliability, accuracy, and scalability of data pipelines
• Bridge product and engineering
• Translate product requirements and customer needs into technical implementations
• Partner with platform engineering to define and build reusable integration capabilities
• Contribute to system design decisions around APIs, data models, and integration architecture
• Build prototypes to remove ambiguity and give team additional clarity around requirements
• Collaborate with technical customer success and product teams to implement and iterate on integrations
• Troubleshoot and improve live integrations in customer environments
• Incorporate real-world feedback into the product

Product Engineer

QA Engineer

• Define, lead, and scale the end-to-end QA operating model across the product surface.
• Manage and develop a growing team of Senior QA Engineers, including performance management, coaching, feedback, and career growth.
• Establish clear expectations for quality ownership, execution rigor, and delivery standards across the QA function.
• Own regression strategy, release readiness, and quality signoff processes for new features, product changes, and high-risk workflows.
• Drive adoption and maintenance of scalable automated test coverage across UI, API, and workflow-level validation.
• Introduce and enforce QA standards, processes, and operating rhythms that scale with the team and product.
• Own bug triage and defect governance across web applications, APIs, and backend systems.
• Serve as the final point of escalation for defect severity, release blockers, and systemic quality issues.
• Define and track QA KPIs, including escaped defects, defect aging, time-to-triage, reopen rate, regression suite health, flaky test rate, and release confidence.
• Use quality metrics to drive accountability, identify weak points in the system, and improve execution over time.
• Guide the team in applying risk-based testing methods that prioritize high-impact, customer-critical, and failure-prone areas.
• Maintain a quality philosophy centered on evidence, determinism, traceability, and confidence in system behavior rather than test volume alone.
• Contribute directly in targeted areas where hands-on leadership provides the highest leverage, especially in high-risk test strategy, automation direction, defect triage, and release management.

QA Manager

Technical Customer Success

• Own implementation outcomes and long-term success for use cases in our Intake Authorization Suite, serving as the subject matter expert to guide early alignment, efficient and robust implementations, and scalable support mechanisms for a critical and growing segment of our business
• Serve as a player-coach on our Technical Customer Success team, balancing hands-on technical leadership with building a high-performing team that can manage Intake Authorization implementations day-to-day
• Drive time-to-value for our Intake Authorization customers by designing efficient, repeatable implementation templates and playbooks, and continuously refining onboarding workflows
• Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering to gather requirements, configure solutions, and ensure ongoing value delivery
• Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations—directly unblocking implementations when needed
• Build tight feedback loops with Product and Engineering, ensuring customer insights shape roadmap priorities and product enhancements
• Own KPI outcomes for Intake Authorization implementations including time to value, customer satisfaction, and resolution times, and ensure the team is tracking and exceeding targets.

Technical Customer Success Lead

People Operations

• Build our onboarding program from scratch—from offer acceptance through the first 90 days—and create the internal infrastructure that makes it stick; update our intranet/tooling, make it the place people actually go to find answers, and keep it useful as we grow; own the systems and docs that help a fast-moving team stay aligned without everything living in someone’s head
• Run or evolve our performance review process and career frameworks from scratch; ensure people understand what strong performance looks like in their role, receive useful feedback, and have a clear path forward; support managers—many of whom are leading teams for the first time
• Review the policies we actually need, and keep us compliant as we hire across states; handle the day-to-day operational work—immigration cases, leaves, separations—with care and consistency
• Identify the tools that genuinely improve how our team works, roll them out thoughtfully, and drive real productivity; this is hands-on work, not a strategy exercise
• Work with the CPO to build the HR function from scratch—starting with the policies, systems, and processes that matter most right now; make pragmatic decisions about what we need today versus what can come later.

Director, People Ops

Director

• Own end-to-end recruiting across the company, from intake through offer, with a focus on speed, quality, and candidate experience
• Ensure recruiting practices maintain a high talent bar and align with company values
• Hire, coach, and develop a high-performance recruiting team, providing clear priorities and day-to-day support
• Develop and execute a long-term, scalable recruitment strategy aligned with business growth & product roadmaps
• Partner closely with hiring managers and leadership to align on hiring needs, role definitions, and timelines
• Design and improve recruiting processes with an automation-first mindset, reducing manual work and increasing consistency
• Evaluate, implement, and optimize AI-enabled recruiting tools across sourcing, screening, scheduling, and reporting
• Establish lightweight, structured interview practices and hiring manager guidance
• Track key recruiting metrics and use data and insights to identify bottlenecks and drive continuous improvement

Director of Talent

Data Engineer

• Own the design and evolution of the core data model — domain entities, actions, and the audit trail that governs every automated decision
• Build the data layer that AI agents read from and write to: expressive enough that models can reason over operational context, governed enough for healthcare compliance
• Define how domain knowledge is structured, versioned, and queried — laying the groundwork for increasingly rich context, serving as the platform matures
• Establish data contracts and APIs that give feature teams clean, stable interfaces to build against
• Drive platform reliability as we double our customer base and traffic without degrading performance
• Set technical direction for the data platform in partnership with the product and feature team leads

Senior Software Engineer, Data Platform

• Own the design and evolution of the core data model — domain entities, actions, and the audit trail that governs every automated decision
• Build the data layer that AI agents read from and write to: expressive enough that models can reason over operational context, governed enough for healthcare compliance
• Define how domain knowledge is structured, versioned, and queried — laying the groundwork for increasingly rich context, serving as the platform matures
• Establish data contracts and APIs that give feature teams clean, stable interfaces to build against
• Drive platform reliability as we double our customer base and traffic without degrading performance
• Set technical direction for the data platform in partnership with the product, and feature team leads

Staff Software Engineer, Data Platform

• Turn customer-reported issues and pain points into clear technical findings, regression coverage, and preventative quality improvements
• Identify recurring patterns in customer feedback, support escalations, and production failures, and help drive long-term fixes
• Partner with Product, CS, and Engineering to improve the reliability and usability of customer-facing workflows
• Lead QA Support for complex production issues and escalations
• Use logs, metrics, and observability tools to provide Engineering with clear reproduction of steps and root cause analysis
• Design and execute UAT strategies for new features and customer-facing changes
• Validate that releases, migrations, and operational changes meet real enterprise use cases before broader rollout
• Provide customer-quality input into release readiness for high-risk workflow
• Test and automate critical customer workflows to identify friction, edge cases, failure modes, and usability risks
• Validate real-world scenarios across customer configurations, operational handoffs, and product workflows
• Work with Implementation teams to validate customer-specific configurations and onboarding scenarios
• Identify testing gaps revealed by production issues and convert them into stronger coverage and process improvements

Senior QA Engineer

• Design and build systems that power automations platform
• Take ownership of major components for automated workflows processing
• Collaborate closely with DevOps, ML/AI, Customer Success, and UX teams
• Contribute to the design and evolution of workflow automation system across serverless and containerized environments
• Implement scheduling, queuing, rate limiting, and retry logic for resource allocation
• Build components for state tracking, error handling, timeouts, and cleanup across distributed tasks
• Build and maintain integrations with SFTP, email, databases, spreadsheets, and REST APIs
• Develop and operate file processing pipelines handling high data volumes across diverse formats
• Work with healthcare data formats (HL7, X12, EDI)
• Create and maintain webhook handlers, polling services, and event-driven workflows
• Mentor junior engineers through code reviews and discussions
• Participate in incident response and postmortems with a focus on prevention and resilience

Senior Software Engineer – Automations

• Maintain and evolve our workflow automation system that runs across serverless and containerized environments, processing millions of tasks each month.
• Design scheduling, queuing, rate limiting, and retry logic for reliable and fair resource allocation.
• Build mechanisms for state tracking, error handling, timeouts, and cleanup across distributed tasks.
• Partner with DevOps on observability, structured logging, tracing, and deployment automation.
• Manage integrations with SFTP, email, databases, spreadsheets, and REST APIs, with secure credential and failure recovery handling.
• Build and maintain file processing pipelines that handle millions of files per month.
• Work with healthcare data formats (HL7, X12, EDI) and standard file types (PDF, Excel, CSV, JSON).
• Develop webhook handlers, polling services, and event-driven workflows to ensure data consistency.
• Collaborate with ML/AI teams on data pipelines for model training and inference.
• Lead technical projects and set quality and reliability standards for the backend team.
• Identify and reduce technical debt; plan and execute major system improvements and migrations.
• Mentor engineers through code reviews, design sessions, and pair programming.
• Participate in incident response and postmortems, focusing on long-term reliability.
• Write and review RFCs to document and guide key architectural decisions.

Staff Software Engineer, Automations

Financial Planning and Analysis

• Help architect a finance function built on signal, integrity, and scalability
• Build and maintain the company’s operating model
• Develop driver-based forecasts and scenario analyses
• Deliver recurring KPI and budget-versus-actual reporting
• Collaborate with GTM leadership to align financial plans with revenue targets
• Provide pricing analysis, margin review, and discount governance
• Contribute to board and stakeholder materials
• Evaluate business cases for new initiatives
• Improve data integrity across systems
• Streamline reporting workflows and implement automation

Senior Financial Analyst

Account Executive

• Lead solution discovery and needs assessment across active sales cycles to align customer priorities with Plenful’s capabilities
• Partner with Sales to co-own deal strategy, shaping value narratives and competitive positioning for complex and enterprise opportunities
• Design and deliver tailored product demos and workflow walkthroughs that clearly communicate business impact and ROI
• Act as a trusted advisor on pharmacy operations, intake automation, prior authorization, and 340B workflows to guide buying decisions
• Support pilots and proof-of-concepts to validate business outcomes and accelerate stakeholder confidence
• Capture and translate customer insights into actionable feedback for Product, Marketing, and Sales enablement
• Establish Plenful as the Vendor of Choice by building executive trust, demonstrating value, and driving consensus across buyer groups

Healthcare Sales Consultant

Customer Support

• Proactively monitor account health indicators and engage customers, including regular usage/ROI analysis, business reviews, and on-site customer visits.
• Serve as the primary point of contact for customers, starting at their implementation kick-off call.
• Build and maintain strong, long-lasting client relationships to ensure satisfaction and loyalty.
• Oversee and track the progress of customer implementations for new use cases.
• Work closely with technical team members on back-end configuration to ensure customer success.
• Proactively identify and pursue opportunities for contract expansion by understanding customer needs, aligning them with Plenful offerings, and determining new statement of work terms.
• Set a high standard for clarity, responsiveness, and professionalism in all customer interactions.
• Lead internal process improvement related to customer communication.
• Lead data-driven optimization efforts and analysis to help us better serve our customers and put in the best processes to ensure scalability.